Remote Customer Support Admin - Email & Systems

Hunt St; Philippines; Remote; PHP 17,000 - 22,000; Full time

Job summary

Hunt St is seeking a Philippines-based candidate for a Customer Support Admin role working Australian business hours. This is a remote contract position, engaged directly by the client as an independent contractor, with no outsourcing agency involvement.

You will support customer requests, orders, and follow-ups behind the scenes, coordinating with carriers, warehouse, and freight partners to ensure timely action. AI will be part of the workflow to improve accuracy and efficiency.

Qualifications

• Fast and accurate administration and data-entry skills.
• Clear, professional written English.
• Strong attention to detail.
• Comfortable working with ticketing systems, ERP/business systems and AI tools.
• Able to manage a high volume of requests without losing accuracy.

Responsibilities

• Respond to follow-ups from phone-team within 30 minutes, including quotes and freight quotes.
• Chase carriers and coordinate with freight providers.
• Process custom requests and fulfill customer requirements with accuracy.
• Investigate delivery issues using carrier and warehouse data.
• Document findings and ensure proper follow-up is completed.
• Manage everyday email tickets covering dispatch, tracking, returns and payments.

Skills

Administration

Attention to detail

English proficiency

Ticketing systems

AI tooling

Tools

Zendesk

Microsoft Dynamics 365 BC

Job description

Hunt St is seeking a Philippines-based candidate for a Customer Support Admin role working Australian business hours. This is a remote contract position, engaged directly by the client as an independent contractor, with no outsourcing agency involvement.

You will support customer requests, orders, and follow-ups behind the scenes, coordinating with carriers, warehouse, and freight partners to ensure timely action. AI will be part of the workflow to improve accuracy and efficiency.