Remote Growth & Operations Lead (Healthcare SaaS)

Go Lean Health; Cavite City; On-site; PHP 517,000 - 689,000; Full time

Job summary

Newton Health is seeking a Growth & Operations Lead to drive a repeatable commercial engine for a healthcare SaaS platform. This role blends growth, marketing, discovery calls, client conversion, customer success, product feedback, and process building in an early-stage environment.

You will develop acquisition channels, conduct discovery and product conversations, strengthen physician-facing messaging, and coordinate cross-functional teams to improve onboarding, support, and KPI tracking.

Qualifications

• 2+ years of relevant experience in SaaS, business development, growth, startup operations, customer success, product operations, digital marketing, or a related field
• Experience working in or supporting a digital product, technology company, SaaS business, startup, or other rapidly evolving organization
• Demonstrated ability to contribute ideas and strategies for attracting, engaging, and converting customers
• Strong client-facing communication and relationship-management skills
• Confidence conducting discovery calls, product conversations, sales conversations, presentations, or business meetings
• Experience communicating directly with founders, executives, business owners, clients, or senior decision-makers
• Ability to understand product features and translate them into meaningful customer benefits and business outcomes
• Strong written and verbal English communication skills
• Ability to manage several priorities simultaneously without requiring constant supervision
• Strong problem-solving skills and the ability to take ownership when processes or instructions are not yet fully defined
• Strong research skills and comfort independently learning unfamiliar industries, technologies, systems, and business problems
• Practical experience using AI tools for business, research, productivity, communication, or process improvement
• Strong organizational skills, attention to detail, and follow-through
• Ability to remain composed and professional when handling difficult conversations, customer concerns, or changing priorities

Responsibilities

• Growth & Client Acquisition: Develop and execute practical strategies to generate qualified opportunities among physicians, practice owners, administrators, and other healthcare decision-makers.
• Growth & Client Acquisition: Identify and test acquisition channels including outbound outreach, referrals, partnerships, organic marketing, and other initiatives.
• Discovery Calls & Client Conversion: Conduct or facilitate discovery and product conversations, understand needs, and communicate Newton's value.
• Discovery Calls & Client Conversion: Address questions and objections, follow up with qualified prospects, and move opportunities toward conversion.
• Product Marketing & Market Development: Strengthen positioning, physician-facing messaging, product use cases, success stories, and sales materials.
• Product Marketing & Market Development: Research competitors, pain points, healthcare tech trends, SEO opportunities, and marketing channels.
• Customer Success & Product Operations: Support onboarding and coordinate questions, product concerns, and operational needs with internal teams.
• Customer Success & Product Operations: Monitor feedback, manage escalations, and communicate insights to improve satisfaction and retention.
• Founder & Leadership Partnership: Provide updates on growth initiatives, pipeline activity, and decisions; translate ideas into execution plans.
• Founder & Leadership Partnership: Bring recommendations and challenge assumptions when appropriate.
• Process Building & Operational Excellence: Build repeatable workflows across lead generation, discovery, onboarding, support, reporting, and coordination.
• Process Building & Operational Excellence: Identify gaps and introduce SOPs, tools, and KPI tracking for scalable operations.
• AI & Technology Integration: Use AI tools for research, documentation, communication, and workflow improvement; evaluate new technologies to support growth.

Skills

SaaS growth

Discovery calls

Outbound outreach

Customer success

Product operations

English communication

Lead generation

Growth mindset

Tools

AI tools

Job description

Newton Health is seeking a Growth & Operations Lead to drive a repeatable commercial engine for a healthcare SaaS platform. This role blends growth, marketing, discovery calls, client conversion, customer success, product feedback, and process building in an early-stage environment.

You will develop acquisition channels, conduct discovery and product conversations, strengthen physician-facing messaging, and coordinate cross-functional teams to improve onboarding, support, and KPI tracking.