Remote Growth & Operations Lead — Healthcare SaaS

Go Lean Health; Canlandog; Vor Ort; PHP 517.000 - 689.000; Vollzeit

Zusammenfassung

Newton Health is hiring a Growth & Operations Lead for a remote, full-time role in healthcare SaaS. You will drive growth initiatives, manage discovery calls, and coordinate product feedback across marketing, sales, and customer success teams.

You will operate in a fast-paced, early-stage environment, collaborating with leadership to build scalable processes and a repeatable customer-acquisition engine. Strong communication in English is essential.

Qualifikationen

• 2+ years of experience in SaaS, business development, growth, startup operations, customer success, product operations, digital marketing, account management, or related field
• Experience in digital product, technology company, SaaS, startup, or other rapid growth organization
• Strong client-facing communication and relationship-management skills
• Confident conducting discovery calls, product conversations, sales conversations, presentations, or business meetings
• Experience communicating with founders, executives, business owners, clients, or senior decision-makers
• Ability to translate product features into customer benefits and business outcomes
• Strong written and verbal English communication skills
• Ability to manage several priorities without constant supervision
• Strong problem-solving and ownership mindset
• Strong research skills and ability to learn unfamiliar industries and technologies
• Experience using AI tools for business, research, productivity, or process improvement
• Strong organizational skills and attention to detail
• Ability to stay composed in difficult conversations and changing priorities
• Healthcare SaaS, healthtech, or SaaS startup experience (Highly Preferred)
• Experience helping early-stage company acquire or convert first customers (Highly Preferred)
• Growth marketing, demand generation, or lead-generation experience (Highly Preferred)
• Experience conducting SaaS discovery, product demos, sales, partnerships, or conversion calls (Highly Preferred)
• Experience with outbound prospecting and lead nurturing (Highly Preferred)
• Healthcare decision-maker exposure (Highly Preferred)
• U.S. SEO experience (Highly Preferred)
• Product marketing experience (Highly Preferred)
• Customer Success Management experience (Highly Preferred)
• Experience working with startup founders or small-business owners (Highly Preferred)
• Experience building onboarding, sales, support, or account-management processes (Highly Preferred)
• Experience working with customer service and technical support teams (Highly Preferred)
• Experience introducing AI or automation into workflows (Highly Preferred)
• Experience in healthcare SaaS or healthtech (Highly Preferred)

Aufgaben

• Develop and execute pragmatic strategies to generate qualified opportunities among physicians, practice owners, administrators, and other decision-makers
• Identify and test acquisition channels for a repeatable client-acquisition engine
• Conduct or facilitate discovery and product conversations to understand needs and communicate Newton's value
• Address questions/objections, follow up with prospects, and move opportunities toward conversion
• Collaborate with marketing to strengthen positioning, messaging, and sales materials
• Research competitors, healthcare trends, and SEO opportunities to increase awareness and lead generation
• Support customer onboarding and coordinate questions with customer service and technical teams
• Monitor feedback, manage escalations, and communicate insights to improve satisfaction and retention
• Provide updates on growth initiatives, pipeline activity, and priorities to leadership
• Build repeatable processes across lead generation, discovery, onboarding, support, and reporting
• Evaluate AI tools for research, documentation, communication, and workflow improvements
• Translate insights into practical execution plans and drive operational excellence
• As the company grows, expand responsibilities across growth, operations, CS, BD, or strategy

Kenntnisse

Growth & marketing

Discovery calls

English comms

Healthcare SaaS experience

Customer success

Product feedback

Process building

Strategic growth

Relationship management

Jobbeschreibung

Newton Health is hiring a Growth & Operations Lead for a remote, full-time role in healthcare SaaS. You will drive growth initiatives, manage discovery calls, and coordinate product feedback across marketing, sales, and customer success teams.

You will operate in a fast-paced, early-stage environment, collaborating with leadership to build scalable processes and a repeatable customer-acquisition engine. Strong communication in English is essential.