Growth & Ops Lead, Healthcare SaaS – Remote

Go Lean Health; Cebu City; On-site; PHP 517,000 - 689,000; Full time

Job summary

Newton Health is seeking a Growth & Operations Lead for its healthcare SaaS platform. This remote, full-time role focuses on growth, marketing discovery calls, client conversion, customer success, and operational process building in an early-stage SaaS environment.

You’ll own lead generation, discovery conversations, and cross-functional collaboration with marketing, product, and support to create repeatable growth engines and actionable customer insights.

Qualifications

• 2+ years of relevant experience in SaaS, business development, growth, startup operations, customer success, product operations, digital marketing, account management, or a related field
• Experience working in or supporting a digital product, technology company, SaaS business, startup, or other rapidly evolving organization
• Demonstrated ability to contribute ideas and strategies for attracting, engaging, and converting customers
• Strong client-facing communication and relationship-management skills
• Confidence conducting discovery calls, product conversations, sales conversations, presentations, or business meetings
• Experience communicating directly with founders, executives, business owners, clients, or senior decision-makers
• Ability to understand product features and translate them into meaningful customer benefits and business outcomes
• Strong written and verbal English communication skills
• Ability to manage several priorities simultaneously without requiring constant supervision
• Strong problem-solving skills and the ability to take ownership when processes or instructions are not yet fully defined
• Strong research skills and comfort independently learning unfamiliar industries, technologies, systems, and business problems
• Practical experience using AI tools for business, research, productivity, communication, or process improvement
• Strong organizational skills, attention to detail, and follow-through
• Ability to remain composed and professional when handling difficult conversations, customer concerns, or changing priorities

Responsibilities

• Develop and execute practical strategies to generate qualified opportunities among physicians, practice owners, administrators, and other healthcare decision-makers.
• Identify and test acquisition channels including outbound outreach, referrals, partnerships, organic marketing, and other initiatives that can help Newton build a repeatable client-acquisition engine.
• Conduct or facilitate discovery and product conversations, understand each medical practice's needs, and clearly communicate Newton's features, benefits, use cases, and business value.
• Address questions and objections, follow up with qualified prospects, and move opportunities toward conversion while continuously improving the discovery and sales process.
• Work with the marketing team to strengthen Newton's positioning, physician-facing messaging, product use cases, success stories, educational content, and sales materials.
• Research competitors, customer pain points, healthcare technology trends, SEO opportunities, and potential marketing channels that can increase awareness and qualified lead generation.
• Support customer onboarding and coordinate client questions, product concerns, and operational needs with customer service, technical support, and other internal stakeholders.
• Monitor customer feedback and recurring issues, manage escalations appropriately, and communicate insights that can improve customer satisfaction, retention, and the overall product experience.
• Provide clear updates on growth initiatives, pipeline activity, customer conversations, priorities, risks, results, and unresolved issues.
• Bring thoughtful recommendations and solutions, challenge assumptions professionally when appropriate, and help leadership translate ideas into practical execution plans.
• Build and improve repeatable processes across lead generation, discovery, follow-up, onboarding, customer support, reporting, and internal coordination.
• Identify operational gaps and introduce practical workflows, documentation, SOPs, tools, and KPI tracking that can help Newton operate more effectively as the business grows.
• Use AI tools practically for research, competitive analysis, documentation, communication, marketing support, analysis, and workflow improvement.
• Independently evaluate new technologies and develop a strong understanding of Newton's platform and the broader healthcare technology landscape to support growth and customer conversations.

Skills

SaaS growth

business development

growth

startup operations

customer success

product operations

digital marketing

account management

growth marketing

outbound prospecting

lead-generation

SaaS discovery

sales conversations

communication

research

AI tools

process improvement

organization

Tools

AI tools

Job description

Newton Health is seeking a Growth & Operations Lead for its healthcare SaaS platform. This remote, full-time role focuses on growth, marketing discovery calls, client conversion, customer success, and operational process building in an early-stage SaaS environment.

You’ll own lead generation, discovery conversations, and cross-functional collaboration with marketing, product, and support to create repeatable growth engines and actionable customer insights.