Remote Growth & Operations Lead - Health Partnerships

GoLean Health; General Trias; Remote; PHP 1,073,857,000 - 1,431,809,000; Full time

Job summary

Pillar Health Solutions is seeking a Business Development & Operations Lead to expand physician partnerships and strengthen operational systems. You will bridge business development, client success, and operations while reporting into leadership.

The role emphasizes strategic problem solving, AI-enabled workflows, and robust cross-functional collaboration. The ideal candidate will drive partnerships with physicians, manage discovery calls, and ensure a superior client and patient experience as

Qualifications

• 2+ years of relevant experience across business operations, executive support, business development, customer success, healthcare operations, or related field
• Demonstrated experience working directly with senior leaders, founders, executives, physicians, or business owners
• Strong client-facing communication and relationship-management skills
• Ability to manage several responsibilities simultaneously in a startup or rapidly changing environment
• Experience solving problems independently without waiting for detailed instructions
• Strong written and verbal communication
• Confidence facilitating meetings and business conversations
• Ability to organize information and communicate progress clearly
• Strong judgment in sensitive or difficult conversations
• Comfortable learning unfamiliar systems and processes independently
• Practical experience using AI tools for business or productivity
• High attention to detail in client information, billing, reporting, or financial accuracy

Responsibilities

• Develop and execute practical strategies for attracting new physician and clinic partnerships
• Identify opportunities to reach physicians, practice owners, office managers, and other healthcare decision-makers
• Support organic marketing and local-market growth initiatives
• Develop physician-facing messaging, success stories, testimonials, and materials that strengthen Pillar's value proposition
• Research new channels, tools, partnerships, and approaches for increasing qualified opportunities
• Conduct discovery calls with prospective physician partners
• Explain Pillar's services and patient-support model confidently
• Communicate fees, billing structure, workflow, and partnership expectations clearly
• Understand partners' needs and identify how Pillar can support them
• Follow up on opportunities and move qualified prospects toward partnership
• Continuously improve the discovery and conversion process based on feedback and results
• Serve as a key operational contact for physician partners
• Monitor feedback from physicians and patients and take appropriate action
• Coordinate with dietitians, trainers, and administrative staff
• Support matching between patients, dietitians, and trainers when appropriate
• Monitor patient engagement and address concerns before escalations
• Address service issues, complaints, and operational breakdowns
• Establish check-ins across patient, dietitian, trainer, and physician relationships
• Prepare and drive executive updates; present next steps and outcomes; maintain transparency

Skills

Business development

Operations management

Client communication

Healthcare operations

Executive support

AI literacy

Job description

Pillar Health Solutions is seeking a Business Development & Operations Lead to expand physician partnerships and strengthen operational systems. You will bridge business development, client success, and operations while reporting into leadership.

The role emphasizes strategic problem solving, AI-enabled workflows, and robust cross-functional collaboration. The ideal candidate will drive partnerships with physicians, manage discovery calls, and ensure a superior client and patient experience as