Remote Front Desk & Medical Admin — Insurance Verif

Go Lean Health; Compostela; Hybrid; PHP 431,000 - 517,000; Full time

Job summary

Go Lean Health in Cebu, Philippines, is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a US gastroenterology practice. The role blends front-desk and clinical admin tasks, focusing on patient calls, scheduling, and coordination.

The ideal candidate has experience with US-based clinics, strong English communication, and hands-on eCW. This hybrid role involves patient-facing duties and remote clinical administrative tasks, with potential expansion into broader

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows

Responsibilities

• Handle inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.
• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.
• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.

Skills

Patient scheduling

Front-desk support

Medical terminology

eClinicalWorks (eCW)

English communication

Tools

eClinicalWorks (eCW)

net2phone

Job description

Go Lean Health in Cebu, Philippines, is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a US gastroenterology practice. The role blends front-desk and clinical admin tasks, focusing on patient calls, scheduling, and coordination.

The ideal candidate has experience with US-based clinics, strong English communication, and hands-on eCW. This hybrid role involves patient-facing duties and remote clinical administrative tasks, with potential expansion into broader