Front Desk & Admin Support, Insurance Verification & Pa

Go Lean Health; Compostela; Hybrid; PHP 431,000 - 517,000; Full time

Job summary

Go Lean Health in Cebu, Philippines, is seeking a Virtual Medical Assistant & Patient Scheduling Coordinator to support a US gastroenterology practice. The role blends front-desk and clinical admin tasks, focusing on patient calls, scheduling, and coordination.

The ideal candidate has experience with US-based clinics, strong English communication, and hands-on eCW. This hybrid role involves patient-facing duties and remote clinical administrative tasks, with potential expansion into broader

Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice
• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities
• Hands-on eClinicalWorks (eCW) experience is required
• Strong experience with patient scheduling and appointment coordination
• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows

Responsibilities

• Handle inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.
• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).
• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.
• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.

Skills

Patient scheduling

Front-desk support

Medical terminology

eClinicalWorks (eCW)

English communication

Tools

eClinicalWorks (eCW)

net2phone

Job description

Front Desk & Admin Support, Insurance Verification & PA

Company : Go Lean Health Job Type : Full Time Cebu City Cebu Philippines

Job Description - Front Desk & Admin Support, Insurance Verification & PA

Front Desk & Admin Support, Insurance Verification & PA

Position Overview

We are looking for an experienced Virtual Medical Assistant & Patient Scheduling Coordinator to support a growing U.S.-based gastroenterology practice.

This is a hybrid patient-facing and clinical administrative role. Your initial focus will be patient calls, scheduling, appointment coordination, and front-desk support. As you become familiar with the practice, your responsibilities may expand into broader Medical Assistant and provider-support functions.

The ideal candidate has experience supporting a U.S.-based medical practice, is confident communicating directly with patients and providers, and has hands-on experience using eClinicalWorks (eCW).

Key Responsibilities

1. Patient Calls, Scheduling & Front Desk Support

• Manage inbound and outbound patient calls, respond to basic inquiries, and follow up on appointment requests and prospective patient leads.

• Schedule, reschedule, and coordinate new patient visits, follow-ups, procedures, and surgical appointments in eClinicalWorks (eCW).

• Monitor patient communications across phone, email, and text, including appointment reminders, preparation instructions, scheduling changes, and other follow-up needs.

2. Medical Assistant & Provider Support

• Support Physicians and Nurse Practitioners with chart preparation, intake information, medical documentation, and other remote clinical administrative tasks.

• Assist with new prescription requests, medication refill requests, and related documentation according to established clinic protocols.

• Track laboratory, pathology, and diagnostic results and appropriately communicate or route information to providers and patients as directed.

3. Insurance Verification & Prior Authorization

• Verify patient insurance coverage and accurately document relevant benefits and coverage information in the patient record.

• Process and follow up on prior authorization requests for procedures, medications, visits, and other services as assigned.

• Coordinate with patients, providers, and insurance representatives to obtain required information and resolve authorization or coverage-related issues.

4. Workflow Documentation & Team Collaboration

• Document clinic-specific scheduling, communication, and administrative processes as you learn the practice's workflows.

• Help develop clear SOPs and step-by-step procedures that can support consistent operations and future team expansion.

• Maintain clear and timely communication with Physicians, Nurse Practitioners, schedulers, front-desk staff, and other members of the clinic team.

Required Qualifications

• At least 1 year of hands-on experience supporting a U.S.-based medical practice

• Experience performing both medical receptionist/front-desk and Medical Assistant-related administrative responsibilities

• Hands-on eClinicalWorks (eCW) experience is required

• Strong experience with patient scheduling and appointment coordination

• Familiarity with prior authorizations, insurance verification, prescriptions/refills, and laboratory or diagnostic-result workflows

• Excellent spoken and written English communication skills

• Strong attention to detail, organization, follow-through, and documentation skills

• Comfortable communicating directly with patients, providers, and clinic staff

• Ability to work independently while maintaining consistent communication with the onsite team

• Saturday availability may occasionally be required depending on patient volume and scheduling needs. Schedule changes will be communicated for at least a week if Saturday schedule is needed.

Tools & Systems

• eClinicalWorks (eCW) for patient records, scheduling, and clinical documentation

• net2phone for inbound and outbound patient calls

• Clinic email and text messaging platforms

• Secure VPN and other productivity and communication tools

Remote | Gastroenterology Practice | 40 hours/week
Schedule: $5-$6/hour |12:00 PM to 8:00 PM Central Time