Remote First-Line Support Specialist (Zoho & Aircall)

Ltvplus; Makati; A distancia; PHP 391.000 - 521.000; A tiempo parcial

Descripción de la vacante

Ltvplus is seeking a detail-oriented Customer Support Specialist to be the first contact for users navigating sensitive account inquiries. You'll provide first-line assistance via phone, tickets, and social media, using Zoho and Aircall, with strong English communication and privacy discipline.

This part-time remote role requires at least 1 year in customer support, experience across Instagram, Facebook, and Snapchat, and the ability to manage high-volume interactions with accuracy.

Formación

• At least 1 year of customer support across phone, ticketing and social media.
• Proficiency with Zoho (CRM/ticketing) and Aircall.
• Professional proficiency in English (spoken and written).
• Fast, accurate typing for high-volume interactions.
• Experience handling Instagram, Facebook, and Snapchat engagements.
• Strong data privacy discipline and integrity.

Responsabilidades

• Provide first-line customer assistance via phone, tickets, and social media (Instagram, Facebook, Snapchat) using Zoho and Aircall.
• Guide users with product information and knowledge base resources.
• Identify and escalate complex technical concerns (password resets, account access) to internal teams.
• Adhere to data privacy protocols and compliance requirements for sensitive records.
• Log, track, and prioritize support tickets with clear documentation and timely follow-ups.

Conocimientos

Customer support

English proficiency

Multichannel communication

Data privacy awareness

Typing speed

Time management

Social media support

Herramientas

Zoho

Aircall

Descripción del empleo

Ltvplus is seeking a detail-oriented Customer Support Specialist to be the first contact for users navigating sensitive account inquiries. You'll provide first-line assistance via phone, tickets, and social media, using Zoho and Aircall, with strong English communication and privacy discipline.

This part-time remote role requires at least 1 year in customer support, experience across Instagram, Facebook, and Snapchat, and the ability to manage high-volume interactions with accuracy.