Remote Customer Support Specialist - Part-Time (Zoho/Aircall)

Customer Support Specialist (Zoho & Aircall) Customer Service · APAC · Part-time · Philippines/Metro; Makati; A distancia; PHP 322.000 - 459.000; A tiempo parcial

Descripción de la vacante

Not disclosed is seeking a detail-oriented, tech-savvy Customer Support Specialist to be the first contact for users dealing with sensitive account-related inquiries. Strong English communication, hands-on Zoho and Aircall experience, and fast problem-solving are essential.

You’ll provide first-line assistance across phone, tickets, and social media, guide users through product information, and escalate complex issues to technical teams while upholding strict privacy protocols.

Formación

• At least 1 year of customer support experience across phone, ticketing, and social media channels
• Hands-on proficiency with Zoho (CRM/ticketing) and Aircall
• Professional proficiency in both spoken and written English
• Fast and accurate typing skills to handle high-volume interactions efficiently
• Experience handling customer interactions across Instagram, Facebook, and Snapchat
• High level of discretion and integrity with strict adherence to privacy policies and sensitive data handling
• Strong organizational, multitasking, and goal-oriented time management skills

Responsabilidades

• Provide first-line customer assistance via phone, tickets, and social media channels (Instagram, Facebook, and Snapchat) using Zoho and Aircall
• Address general inquiries and guide users through product information and knowledge base resources
• Accurately identify and elevate complex technical concerns, password resets, and account access issues to internal technical teams
• Strictly adhere to data privacy protocols and compliance guidelines regarding sensitive driver and government records
• Log, track, and prioritize support tickets with clear internal documentation and timely follow-ups

Conocimientos

Zoho

Aircall

English

Typing

Social media handling

Discretion

Time management

Herramientas

Zoho

Aircall

Descripción del empleo

Not disclosed is seeking a detail-oriented, tech-savvy Customer Support Specialist to be the first contact for users dealing with sensitive account-related inquiries. Strong English communication, hands-on Zoho and Aircall experience, and fast problem-solving are essential.

You’ll provide first-line assistance across phone, tickets, and social media, guide users through product information, and escalate complex issues to technical teams while upholding strict privacy protocols.