Customer Support Agent (Voice) for an Auto Center company

Ltvplus; Makati; Remote; PHP 83,000 - 124,000; Part time

Job summary

LTVplus – Your Global Remote Team in the Philippines is seeking a part-time Customer Support Agent (Voice) for an auto center client. Answer calls and provide outstanding customer service from a quiet home office, 20 hours per week. Training lasts 8 hours.

Requirements include 2 years of experience and familiarity with Aircall and CCCone. You’ll need excellent communication, empathy, problem-solving and time management to succeed.

Qualifications

• 2 years of experience in customer support
• Experience with call center or remote support
• Experience using customer support software like Aircall or CCCone

Responsibilities

• Answer phone calls and provide excellent customer service
• Be the voice of the brand with personalized support
• Collaborate with the team to boost customer satisfaction and share insights
• Handle inquiries across voice channels and other platforms

Skills

Excellent communication

Empathy & patience

Problem solving

Multitasking

Time management

Product & service knowledge

Attention to detail

Upselling (optional)

Tools

Aircall

CCCone

Job description

Customer Support Agent (Voice) for an Auto Center company

Customer Service

601157

This is a Part-Time position (20 hours per week)

HOOP: 8a-5p ET, Mon-Fri

Kindly be reminded that the training duration is 8 hours

Requirements

2 Years of Experience

Software/platforms Required: Aircall, CCCone

Skills and Experience Required:

• 1. Excellent Communication Skills
• 2. Empathy & patience
• 3. Problem-solving abilities
• 4. Multitasking
• 5. Time management & efficiency
• 6. Product & service knowledge
• 7. Attentions to details
• 8. Sales & upselling (optional)

Responsibilities

Job Description: Answer phone calls and provide excellent customer service

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs – because every day is a new adventure!

Tech Checklist – Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.