SaaS Customer Support Specialist

Trigya Innovations; Hinoba-an; On-site; PHP 201,000 - 312,000; Full time

Job summary

Trigya Innovations, a premium Zoho partner, is seeking a dedicated Customer Support Executive to assist clients with Zoho solutions and maximize their experience. The role emphasizes strong communication, a customer-first mindset, and effective issue troubleshooting.

The successful candidate will troubleshoot issues, provide product guidance and training, and maintain accurate client interaction records to ensure satisfaction and professional relations across accounts.

Qualifications

• Bachelor's degree or equivalent experience.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Patience and empathy in dealing with customer issues.

Responsibilities

• Respond promptly to customer inquiries via email, chat, and calls.
• Troubleshoot technical issues and provide effective resolutions.
• Provide product guidance, training, and support documentation to clients.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and suggest improvements to processes.
• Ensure customer satisfaction and maintain a professional relationship with clients.

Skills

Strong communication

Interpersonal skills

Problem-solving

Attention to detail

Multitasking

Patience and empathy

Education

Bachelor's degree or equivalent experience

Job description

Trigya Innovations, a premium Zoho partner, is seeking a dedicated Customer Support Executive to assist clients with Zoho solutions and maximize their experience. The role emphasizes strong communication, a customer-first mindset, and effective issue troubleshooting.

The successful candidate will troubleshoot issues, provide product guidance and training, and maintain accurate client interaction records to ensure satisfaction and professional relations across accounts.