Customer Support Specialist (Zoho & Aircall)

LTVplus; Makati; Remote; PHP 391,000 - 521,000; Part time

Job summary

Ltvplus is seeking a detail-oriented Customer Support Specialist to be the first contact for users navigating sensitive account inquiries. You'll provide first-line assistance via phone, tickets, and social media, using Zoho and Aircall, with strong English communication and privacy discipline.

This part-time remote role requires at least 1 year in customer support, experience across Instagram, Facebook, and Snapchat, and the ability to manage high-volume interactions with accuracy.

Qualifications

• At least 1 year of customer support across phone, ticketing and social media.
• Proficiency with Zoho (CRM/ticketing) and Aircall.
• Professional proficiency in English (spoken and written).
• Fast, accurate typing for high-volume interactions.
• Experience handling Instagram, Facebook, and Snapchat engagements.
• Strong data privacy discipline and integrity.

Responsibilities

• Provide first-line customer assistance via phone, tickets, and social media (Instagram, Facebook, Snapchat) using Zoho and Aircall.
• Guide users with product information and knowledge base resources.
• Identify and escalate complex technical concerns (password resets, account access) to internal teams.
• Adhere to data privacy protocols and compliance requirements for sensitive records.
• Log, track, and prioritize support tickets with clear documentation and timely follow-ups.

Skills

Customer support

English proficiency

Multichannel communication

Data privacy awareness

Typing speed

Time management

Social media support

Tools

Zoho

Aircall

Job description

Customer Service

593065

Is This YOU? Then We Want to Meet You!

Are you a detail-oriented, tech-savvy communicator who excels at delivering helpful, secure customer service across multiple channels? We are looking for a proactive Customer Support Specialist to serve as the first point of contact for users navigating sensitive, account-related inquiries. If you bring strong English communication skills, hands-on experience with Zoho and Aircall, and a passion for fast-paced problem-solving, we would love to connect with you!

Snapshot

• Hiring Budget:$4.5
• Schedule: 830AM-530PM ET, Mon-Fri
• Work Type: Part-Time Remote

Requirements

• At least 1 year of customer support experience across phone,ticketing,and social media channels
• Hands-on proficiency with Zoho (CRM/ticketing) and Aircall
• Professional proficiency in both spoken and written English
• Fast and accurate typing skills to handle high-volume interactions efficiently
• Experience handling customer interactions and engagement across Instagram,Facebook,and Snapchat
• High level of discretion and integrity with strict adherence to privacy policies and sensitive data handling
• Strong organizational,multitasking,and goal-oriented time management skills

What you'll do

• Provide first-line customer assistance via phone,tickets,and social media channels (Instagram,Facebook,and Snapchat) using Zoho and Aircall
• Address general inquiries and guide users through product information and knowledge base resources
• Accurately identify and escalation complex technical concerns,password resets,and account access issues to internal technical teams
• Strictly adhere to data privacy protocols and compliance guidelines regarding sensitive driver and government records
• Log,track,and prioritize support tickets with clear internal documentation and timely follow-ups

Success looks like

• Achieving prompt first-contact resolution on Tier 1 account and general inquiries
• 100% compliance with data privacy,security checks,and escalation protocols
• Maintaining high customer satisfaction (CSAT) ratings and quality assurance scores across phone and ticket queues

Tech Checklist - Gotta Have It!

A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.A quiet, cozy workspace to handle calls and chats like a pro.

What Happens Next

Due to the volume of applications,we're only able to reach out directly to candidates we're inviting to the next interview call.We really appreciate your interest and time.