Part-Time Customer Service Agent for a Cosmetic Company

Part-Time Customer Service Agent for a Cosmetic Company Restaff · APAC · Part-time · Philipoines/National Capital Region/Paranaque City; Parañaque; A distancia; PHP 110.000 - 207.000; A tiempo parcial

Descripción de la vacante

LTVplus is seeking a part-time Customer Service Agent to support cosmetic brand clients remotely. You will handle emails via Zendesk, live chat on the website, and retailer Q&A through Bazaarvoice and Amazon, ensuring timely, accurate responses and customer satisfaction.

Ideal candidates have Zendesk experience, a background in cosmetics, and a passion for makeup. This remote role offers flexible hours, a 9am-5pm PST schedule, and a chance to join a global remote team.

Formación

• Experience with Zendesk and delivering quality customer service.
• Previous work in cosmetics or makeup-related products.
• Strong communication skills and attention to detail.

Responsabilidades

• Manage emails on Zendesk and live chat/Q&A on the website.
• Handle retailer Q&A through Bazaarvoice and Amazon.
• Record or track packaging issues received.

Conocimientos

Zendesk experience

Cosmetics industry experience

Makeup product knowledge

Customer service background

Excellent communication

Herramientas

Zendesk

Gorgias

Intercom

Bazaarvoice

Amazon

Descripción del empleo

594101

Description:

We are seeking a detail-oriented candidate who is passionate about delivering exceptional customer service and ensuring customer satisfaction.

Requirements

• Zendesk & Customer Service Experience

• Someone with experience within the cosmetics industry

• Strong interest in makeup or knowledge of products

• Strong customer service background

• Great communication skills and attention to detail

Responsibilities

• Manage emails received on Zendesk, live chat/Q&A on the website, and Q&A for retailers through Bazaarvoice & Amazon.

• Record or track packaging issues received

Working conditions

Monday- Friday, 9 a.m.-5 p.m. PST

If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!

Who We Are: LTVplus - Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs - because every day is a new adventure!

Tech Checklist - Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.