Part-Time Customer Support Agent (On-call Buffer) for a Business Messaging Platform

Ltvplus; Makati; Remote; PHP 165,000 - 248,000; Part time

Job summary

Ltvplus is hiring a Part-Time Customer Support Agent (On-call Buffer) for its Business Messaging Platform. This remote, global team role requires handling inquiries via email, chat, and social channels, with training of 8 hours and a schedule aligned to ET hours.

Training date and details are provided, and candidates should be adept at using Jira, Slack, and common support tools to resolve issues quickly while maintaining high-quality service in a fast-paced environment.

Qualifications

• Experience in customer support or helpdesk roles.
• Strong troubleshooting and communication skills.
• Ability to work remotely with reliable internet.

Responsibilities

• Handle customer inquiries via email, chat, and social channels.
• Provide timely, accurate troubleshooting and solutions.
• Maintain customer context in shared inbox tools.
• Collaborate with the team to improve support quality.
• Adapt to changing client needs in a fast-paced environment.

Skills

Troubleshooting

Problem-Solving

Adaptability

Communication

Remote teamwork

Tools

JIRA

Slack

Google Sheets

Heap Analytics

Notion

Gorgias

Zendesk

Intercom

Job description

Part-Time Customer Support Agent (On-call Buffer) for a Business Messaging Platform

Customer Service

MRF 510016
Date of Training: Campaign Training - 10/26/2026
Please note that the training is for 8 hours.
HOOP: 8AM-8PM ET, MON-FRI
Requirements
Software/platforms required: JIRA, Slack, Google Sheets, Heap Analytics, Notion
Responsibilities
Part-time buffer role
The client is a business texting & emailing platform that lets users engage with their customers using shared inboxes.
Since users use the platform to communicate with customers via SMS, strong troubleshooting skills are needed.
Problem-Solving Ability: Capability to analyze issues, identify root causes, and provide effective solutions promptly.
Adaptability: Flexibility to handle various customer inquiries and adapt to changing situations in a fast-paced environment.
Technical Aptitude: Proficiency in using digital communication tools and platforms, as well as troubleshooting technical issues.
Technical Background: Basic understanding of telecommunications or digital messaging technologies can be advantageous.
If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad!
Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
When you join LTVplus Your Mission will be to:

• Handle customer inquiries across email, chat, and social media like a pro.
• Be the voice of the brand, providing personalized and top-notch support.
• Collaborate with our awesome team to boost customer satisfaction and share insights.
• Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
• Adapt to different client needs - because every day is a new adventure!

Tech Checklist - Gotta Have It!

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro.