Customer Support Specialist

Crypto Pro Network; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading customer support service provider is seeking a Remote Customer Support Specialist with over 4 years of experience. The candidate will offer email, ticket, and live chat support, helping clients in tech, gaming, and e-commerce. Key qualifications include proficiency with Zendesk and strong communication skills. This role emphasizes reliability and the ability to handle various customer issues efficiently. Join a dedicated team focused on improving customer satisfaction.

Qualifications

• 4+ years of experience in customer support.
• Experience in tech, gaming, and e-commerce sectors.
• Ability to handle order issues, account concerns, and refunds.

Responsibilities

• Provide email, ticket, and live chat support.
• Help businesses reduce support volume and improve customer satisfaction.
• Deliver clear, empathetic communication.

Skills

Email support

Ticket support

Live chat support

Reliable and consistent

Tools

Zendesk

Freshdesk

Jira

Slack

Google Workspace

Job description

I’m a Remote Customer Support Specialist with 4+ years of experience supporting US and global clients in tech, gaming, and e-commerce.I provide: email support, ticket support, and live chat support, helping businesses reduce support volume and improve customer satisfaction.

My experience includes handling order issues, account concerns, refunds, and escalations, as well as delivering clear, empathetic, and brand-aligned communication.

I’ve worked with Zendesk, Freshdesk, Jira, Slack, and Google Workspace, and I quickly adapt to new CRMs, SOPs, and workflows.

Clients value me for being: Reliable and consistent (minimal supervision needed)....