Remote Executive VA - Customer Experience & Ops

Go Lean Health; Taguig; Remote; PHP 951,859,000 - 1,297,990,000; Full time

Job summary

Go Lean Health is seeking an organized Executive Virtual Assistant to support customer experience and business operations remotely. The role involves customer calls, emails, booking support, and CRM management, with a focus on timely follow-ups and service excellence.

You will coordinate outreach to schools and community partners, maintain calendars and marketing calendars, and assist with vendor communications and routine operations, all while working U.S.-based hours in a remote setup.

Qualifications

• Strong spoken and written English for professional calls, emails, follow-ups, and internal updates.
• Confident, approachable phone presence and willingness to speak directly with customers and partners.
• Experience as an Executive Virtual Assistant, Executive Assistant, Administrative VA, Operations VA, Customer Support VA, or similar coordination role.
• Excellent organization and attention to detail across inboxes, records, shared files, and trackers.
• Ability to prioritize competing requests, manage deadlines, and keep multiple follow-ups moving.
• Comfortable working independently and collaborating remotely with a U.S.-based team.
• Consistent follow-through, sound judgment, and a proactive approach to pending tasks.
• Availability for the Tuesday to Saturday U.S. Central Time schedule (overnight hours in the Philippines).

Responsibilities

• Answer and return customer calls, emails, voicemails, and online inquiries promptly and professionally.
• Assist customers with questions about birthdays, visits, memberships, admissions, schedules, policies, pricing, and availability.
• Track inquiries and follow through to convert interest into bookings.
• Keep customer notes accurate and organized across channels.
• Identify complaints or concerns that require management attention.
• Organize CRM contacts, opportunities, notes, pipeline stages, next steps, and follow-up dates.
• Take ownership of follow-up lists and move active leads toward booking, completion, or closure.
• Research and outreach to schools, PTOs, daycares, preschools, homeschool groups, and community partners.
• Support group visits, field trips, fundraisers, events, and partnerships.
• Provide updates on outreach, opportunities, decisions, and next actions.
• Coordinate email campaigns, audience lists, promotions, reactivation efforts, and basic campaign tracking.
• Maintain the marketing content calendar, schedule social media posts, and assist with basic graphics.
• Support scheduling, recruiting coordination, onboarding, and routine vendor/candidate/partner communications.
• Keep trackers, shared files, templates, and SOPs organized and up to date.
• Assist with administrative needs such as orders, inventory, payroll prep, reporting, or website updates.

Skills

English proficiency

Phone presence

Executive support experience

Organizational skills

Remote collaboration

Proactive problem solving

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Job description

Go Lean Health is seeking an organized Executive Virtual Assistant to support customer experience and business operations remotely. The role involves customer calls, emails, booking support, and CRM management, with a focus on timely follow-ups and service excellence.

You will coordinate outreach to schools and community partners, maintain calendars and marketing calendars, and assist with vendor communications and routine operations, all while working U.S.-based hours in a remote setup.