Remote Executive VA - Customer Experience & Ops

Go Lean Health; Makati; Remote; PHP 691,000 - 942,000; Full time

Benefits offered by this job

Remote work

Job summary

Go Lean Health is seeking an Executive Virtual Assistant to serve as a dependable remote operations partner. The role involves customer support via phone and email, lead/tracking, and business operations assistance for a family entertainment business.

You will coordinate outreach to schools, manage CRM, and support marketing efforts while maintaining organized records and processes. The position is remote, full-time, 40 hours per week with a Tuesday-Saturday U.S.

Qualifications

• Excellent English communication for calls, emails, and updates.

Responsibilities

• Serve as primary contact, answering calls, emails, voicemails, and inquiries promptly.
• Assist customers with questions on parties, memberships, schedules, pricing, and availability.
• Track inquiries and convert interest into bookings; keep notes organized across channels.
• Identify and escalate complaints or concerns requiring management attention.
• Organize CRM contacts, opportunities, and follow-up dates for team action.
• Provide concise outreach updates on opportunities, next steps, and decisions.
• Coordinate approved email campaigns, audience lists, and basic campaign tracking.
• Maintain content calendar, schedule social posts, and assist with simple graphics.
• Support scheduling, onboarding, and vendor/candidate communications.
• Keep trackers, templates, files, and SOPs organized and up to date.

Skills

English proficiency

Communication

Organization

Independence

Remote collaboration

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Job description

Go Lean Health is seeking an Executive Virtual Assistant to serve as a dependable remote operations partner. The role involves customer support via phone and email, lead/tracking, and business operations assistance for a family entertainment business.

You will coordinate outreach to schools, manage CRM, and support marketing efforts while maintaining organized records and processes. The position is remote, full-time, 40 hours per week with a Tuesday-Saturday U.S.