Remote Executive VA for Customer Experience & Ops

Go Lean Health; Mandaluyong; Remote; PHP 433,000 - 606,000; Full time

Job summary

Go Lean Health is seeking an organized Executive Virtual Assistant to back a founder in a remote, customer-facing role. You will handle inquiries, bookings, follow-ups, and coordinate outreach while keeping communications and schedules orderly.

This full-time remote position (40 hours/week) aligns with Central Time, with overnight hours in Manila. You’ll help manage CRM, campaigns, and vendor coordination for a growing family entertainment business.

Qualifications

• Strong spoken and written English for professional calls, emails, follow-ups, and internal updates.
• Experience as an Executive Virtual Assistant or similar coordination role.
• Excellent organization and attention to detail across records and trackers.
• Ability to manage competing requests and keep multiple follow-ups moving.
• Comfortable working independently and with a US-based team remotely.
• Availability for the Tuesday to Saturday US Central Time schedule (overnight in Manila).

Responsibilities

• Serve as a reliable point of contact by answering customer calls, emails, voicemails, and inquiries promptly.
• Assist customers with questions about parties, memberships, schedules, pricing, and availability.
• Track inquiries and follow up to convert interest into bookings, keeping notes consistent across channels.
• Organize CRM contacts, leads, and next steps to support timely follow-ups and closed opportunities.
• Coordinate email campaigns, calendars, social posts, and basic promotional materials.
• Support recruiting, onboarding, vendor communications, and operational trackers.

Skills

Strong English communication

Executive support experience

Customer communication

Organization & prioritization

Remote collaboration

Proactive problem solving

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Canva

Job description

Go Lean Health is seeking an organized Executive Virtual Assistant to back a founder in a remote, customer-facing role. You will handle inquiries, bookings, follow-ups, and coordinate outreach while keeping communications and schedules orderly.

This full-time remote position (40 hours/week) aligns with Central Time, with overnight hours in Manila. You’ll help manage CRM, campaigns, and vendor coordination for a growing family entertainment business.