Remote Executive VA for Customer Experience & Ops

Go Lean Health; Cavite City; Remote; PHP 691.000 - 754.000; Vollzeit

Zusammenfassung

Go Lean Health is seeking an organized Executive Virtual Assistant to support a founder with customer experience and operations from a remote location. This role includes phone and email support, scheduling, and CRM follow-ups, not just calendar management.

You will coordinate outreach to schools and community partners, manage campaigns and content calendars, and assist with vendor communications, payroll prep, and day-to-day admin for a U.S.-based team.

Qualifikationen

• Strong spoken and written English for professional communication.
• Experience as an Executive Virtual Assistant or similar role.
• Excellent organization and attention to detail.
• Ability to manage multiple tasks and deadlines.
• Comfortable collaborating remotely with a U.S.-based team.

Aufgaben

• Answer and return customer calls, emails, voicemails promptly and professionally.
• Assist customers with questions about parties, memberships, schedules, and pricing.
• Track inquiries and follow-ups to convert interest into bookings.
• Keep customer notes organized across channels and teams.
• Elevate complaints or concerns to management as needed.
• Organize CRM contacts, notes, and pipeline stages.
• Research outreach to schools, PTOs, daycares, and community partners.
• Support campaigns, content calendars, and promotions.
• Assist with scheduling, onboarding, vendor communications, and payroll prep.
• Maintain trackers, templates, and SOPs; support ad hoc admin tasks.

Kenntnisse

Strong English

Executive VA experience

Organization

Remote work

Independent work

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Canva

ChatGPT

Base44

Jobbeschreibung

Go Lean Health is seeking an organized Executive Virtual Assistant to support a founder with customer experience and operations from a remote location. This role includes phone and email support, scheduling, and CRM follow-ups, not just calendar management.

You will coordinate outreach to schools and community partners, manage campaigns and content calendars, and assist with vendor communications, payroll prep, and day-to-day admin for a U.S.-based team.