Remote Executive VA – Customer Experience & Ops

Go Lean Health; Pasig; Remote; PHP 433,000 - 606,000; Full time

Job summary

Go Lean Health is seeking an Executive Virtual Assistant to act as a dependable remote operations partner. The role involves customer support via phone and email, booking follow-ups, and proactive outreach to schools and community partners, while coordinating internal marketing and operations tasks.

You will manage CRM leads, marketing calendars, and vendor communications, supporting scheduling, onboarding, and basic payroll duties as needed.

Qualifications

• Strong spoken and written English for professional calls, emails, follow-ups, and internal updates.
• Confident, approachable phone presence and willingness to speak directly with customers and partners.
• Experience as an Executive Virtual Assistant, Executive Assistant, Administrative VA, Operations VA, Customer Support VA, or similar coordination role.
• Excellent organization and attention to detail across inboxes, records, shared files, and trackers.
• Ability to prioritize competing requests, manage deadlines, and keep multiple follow-ups moving.
• Comfortable working independently and collaborating remotely with a U.S.-based team.
• Consistent follow-through, sound judgment, and a proactive approach to pending tasks.
• Comfortable learning new systems, following processes, and documenting or improving workflows.
• Availability for the Tuesday to Saturday U.S. Central Time schedule (overnight hours in the Philippines).

Responsibilities

• Coordinate approved customer email campaigns, audience lists, promotions, reactivation efforts, and basic campaign tracking.
• Maintain the marketing content calendar, schedule approved social media posts, and assist with simple graphics and promotional materials.
• Support employee scheduling, recruiting coordination, onboarding administration, and routine communication with vendors, candidates, and partners.
• Keep trackers, shared files, templates, task lists, documentation, and standard operating procedures organized and up to date.
• Assist with additional administrative needs such as ordering, inventory administration, payroll preparation, reporting, or website/content updates as assigned.

Skills

English proficiency

Executive VA experience

Communication skills

Organization & prioritization

Remote collaboration

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Job description

Go Lean Health is seeking an Executive Virtual Assistant to act as a dependable remote operations partner. The role involves customer support via phone and email, booking follow-ups, and proactive outreach to schools and community partners, while coordinating internal marketing and operations tasks.

You will manage CRM leads, marketing calendars, and vendor communications, supporting scheduling, onboarding, and basic payroll duties as needed.