Executive VA: Customer Experience & Ops (Remote)

Go Lean Health; Davao City; Remote; PHP 2,388,301,000 - 2,803,658,000; Full time

Job summary

Go Lean Health is hiring an organized Executive Virtual Assistant to support a founder and team remotely. This role covers customer communications, lead tracking, and day-to-day business operations beyond calendar management.

You will handle phone and email support, manage inquiries about events, memberships, and scheduling, and coordinate outreach with schools and community partners. The position follows a Tuesday-Saturday schedule aligned to Central Time, with overnight hours in Manila.

Qualifications

• Strong spoken and written English for professional calls, emails, follow-ups, and internal updates.
• Experience as an Executive Virtual Assistant, Executive Assistant, Administrative VA, Operations VA, Customer Support VA, or similar coordination role.
• Excellent organization and attention to detail across inboxes, records, shared files, and trackers.
• Ability to prioritize competing requests, manage deadlines, and keep multiple follow-ups moving.
• Comfortable working independently and collaborating remotely with a U.S.-based team.
• Availability for the Tuesday to Saturday U.S. Central Time schedule (overnight hours in the Philippines).

Responsibilities

• Serve as a reliable contact by answering and returning customer calls, emails, voicemails, and inquiries promptly.
• Assist customers with questions about events, memberships, admissions, schedules, and pricing.
• Track inquiries and follow-ups to convert interest into bookings.
• Keep customer notes organized so information stays consistent across channels.
• Identify complaints or concerns requiring management attention.
• Organize CRM contacts, opportunities, notes, and pipeline stages.
• Take ownership of follow-up lists and move leads forward.
• Research and outreach to schools, PTOs, daycares, preschools, and community partners.
• Support group visits, field trips, fundraisers, events, and partnerships.
• Provide concise updates on outreach and next actions.
• Coordinate email campaigns, audience lists, promotions, and tracking.
• Maintain marketing content calendar and social posts.
• Assist with scheduling, onboarding, and vendor communications.
• Keep trackers, templates, and SOPs organized.
• Assist with payroll, reporting, and website/content updates.

Skills

Customer support

Executive coordination

CRM familiarity

Phone & email support

Tools

Brevo

Nextiva

LilyPad

Homebase

Canva

Google Workspace

Job description

Go Lean Health is hiring an organized Executive Virtual Assistant to support a founder and team remotely. This role covers customer communications, lead tracking, and day-to-day business operations beyond calendar management.

You will handle phone and email support, manage inquiries about events, memberships, and scheduling, and coordinate outreach with schools and community partners. The position follows a Tuesday-Saturday schedule aligned to Central Time, with overnight hours in Manila.