Remote Executive VA — Customer Experience & Operations

Go Lean Health; Iloilo City; Remote; PHP 989,934,000 - 1,090,312,000; Full time

Job summary

Go Lean Health is seeking an organized Executive Virtual Assistant to be a dependable remote operations partner for a growing family entertainment business. This role supports a founder and busy team with customer communication, bookings, follow-ups, and routine admin tasks.

You will manage CRM, outreach to schools and community partners, assist with campaigns and content calendars, and coordinate scheduling, payroll prep, and vendor communications, all from a remote setting.

Qualifications

• Strong spoken and written English for professional calls, emails, follow-ups, and internal updates.
• Experience as an Executive Virtual Assistant or similar coordination role.
• Excellent organization and attention to detail across inboxes, records, shared files, and trackers.
• Ability to prioritize competing requests, manage deadlines, and keep multiple follow-ups moving.
• Comfortable working independently and with a U.S.-based team.
• Availability for the Tuesday to Saturday U.S. Central Time schedule (overnight hours in the Philippines).

Responsibilities

• Serve as a reliable point of contact by answering and returning customer calls, emails, voicemails, and online inquiries promptly and professionally.
• Assist customers with questions about birthday parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
• Track birthday inquiries, missed calls, abandoned bookings, and prospective customers, then follow through to help turn interest into confirmed bookings.
• Keep customer notes and communications accurate and organized so information stays consistent across channels and team members.
• Identify complaints, exceptions, or concerns that require management attention and elevate them appropriately.
• Organize CRM contacts, opportunities, notes, pipeline stages, next steps, and follow-up dates so information is easy for the team to act on.
• Take ownership of follow-up lists and keep active leads moving until they are booked, completed, or appropriately closed.
• Research and conduct outreach to schools, PTOs, daycares, preschools, homeschool groups, sports organizations, churches, and community partners.
• Support opportunities such as group visits, field trips, fundraisers, community events, birthday parties, and partnership programs.
• Provide concise updates on outreach, open opportunities, outstanding decisions, and next actions.
• Coordinate approved customer email campaigns, audience lists, promotions, reactivation efforts, and basic campaign tracking.
• Maintain the marketing content calendar, schedule approved social media posts, and assist with simple graphics and promotional materials.
• Support employee scheduling, recruiting coordination, onboarding administration, and routine communication with vendors, candidates, and partners.
• Keep trackers, shared files, templates, task lists, documentation, and standard operating procedures organized and up to date.
• Assist with additional administrative needs such as ordering, inventory administration, payroll preparation, reporting, or website/content updates as assigned.

Skills

English

Phone presence

Executive VA experience

Organization

Prioritization

Remote collaboration

Proactivity

Learning new systems

Scheduling

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Job description

Go Lean Health is seeking an organized Executive Virtual Assistant to be a dependable remote operations partner for a growing family entertainment business. This role supports a founder and busy team with customer communication, bookings, follow-ups, and routine admin tasks.

You will manage CRM, outreach to schools and community partners, assist with campaigns and content calendars, and coordinate scheduling, payroll prep, and vendor communications, all from a remote setting.