Remote Executive VA: Customer Experience & Ops

Go Lean Health; Cebu City; Remote; PHP 665,000 - 881,000; Full time

Job summary

Go Lean Health is seeking an organized Executive Virtual Assistant to support customer experience and day-to-day business operations. This remote role involves customer communications, lead tracking, and coordinating marketing and vendor activities for a growing family entertainment business.

You will manage inquiries, follow up on opportunities, and help marketing campaigns, calendars, and documents stay on track while collaborating with a U.S.-based team.

Qualifications

• Strong spoken and written English for professional calls, emails, follow-ups and internal updates.
• Confident, approachable phone presence and willingness to speak directly with customers and partners.
• Experience as an Executive Virtual Assistant or similar coordination role; transferable experience is welcome.
• Excellent organization and attention to detail across inboxes, records, shared files, and trackers.
• Ability to prioritize competing requests, manage deadlines, and keep multiple follow-ups moving.
• Comfortable working independently and collaborating remotely with a U.S.-based team.
• Consistent follow-through and proactive approach to pending tasks.
• Comfortable learning new systems, following processes, and documenting or improving workflows.
• Availability for Tue-Sat U.S. Central Time schedule (overnight hours in the Philippines).

Responsibilities

• Serve as a reliable point of contact by answering and returning customer calls, emails, voicemails, and online inquiries promptly and professionally.
• Assist customers with questions about birthday parties, group visits, memberships, admissions, schedules, policies, pricing, and availability.
• Track inquiries, missed calls, abandoned bookings, and prospective customers, then follow through to convert interest into bookings.
• Keep customer notes and communications organized for consistency across channels and team members.
• Identify complaints or concerns requiring management attention and elevate them appropriately.
• Organize CRM contacts, opportunities, notes, pipeline stages, and next steps.
• Take ownership of follow-up lists and keep active leads moving until booked, completed, or closed.
• Research and outreach to schools, PTOs, daycares, preschools, homeschool groups, sports organizations, churches, and community partners.
• Support opportunities such as group visits, field trips, fundraisers, community events, birthday parties, and partnership programs.
• Provide concise updates on outreach, open opportunities, outstanding decisions, and next actions.
• Coordinate approved customer email campaigns, audience lists, promotions, reactivation efforts, and basic campaign tracking.
• Maintain the marketing content calendar, schedule approved social media posts, and assist with simple graphics/promotional materials.
• Support employee scheduling, recruiting coordination, onboarding administration, and routine communication with vendors, candidates, and partners.
• Keep trackers, shared files, templates, task lists, documentation, and SOPs organized and up to date.
• Assist with additional administrative needs such as ordering, inventory, payroll preparation, reporting, or website/content updates as assigned.

Skills

English proficiency

Executive VA experience

Organization & detail

Remote collaboration

Prioritization & follow-up

Independent work

Process learning & documentation

Schedule availability Tue-Sat CST

Communication via phone/email

Tools

Brevo

Nextiva

LilyPad

Homebase

Google Workspace

Airtable

Google Drive

Canva

ChatGPT

Base44

Job description

Go Lean Health is seeking an organized Executive Virtual Assistant to support customer experience and day-to-day business operations. This remote role involves customer communications, lead tracking, and coordinating marketing and vendor activities for a growing family entertainment business.

You will manage inquiries, follow up on opportunities, and help marketing campaigns, calendars, and documents stay on track while collaborating with a U.S.-based team.