Remote Enterprise Support & Operations Specialist

brightwheel; Philippines; On-site; PHP 743,000 - 1,487,000; Full time

Job summary

Brightwheel seeks a detail-oriented operations contractor to support enterprise partners, manage complex account configurations, and perform accurate data entry. You will respond to customer questions via email, troubleshoot basic technical issues, and follow detailed SOPs with precision.

Work is remote with a US-based company, requiring overlap with US time zones. You will contribute to a high-performing team culture while handling multiple projects efficiently.

Qualifications

• Must follow step-by-step procedures and SOPs.
• Accurate data entry with speed and precision.
• Ability to work independently on multiple projects.

Responsibilities

• Act as a reliable operational partner for enterprise partners, handling complex configs and routine updates with accuracy.
• Respond to customer questions and troubleshoot basic technical issues via email promptly.
• Follow detailed SOPs and instructions with full compliance.
• Perform data entry tasks with speed and precision.
• Identify recurring friction points and suggest process improvements.
• Contribute to a positive, high-performing team culture.

Skills

Account configurations

Attention to detail

English fluency

SOP adherence

Remote work

Time management

Job description

Brightwheel seeks a detail-oriented operations contractor to support enterprise partners, manage complex account configurations, and perform accurate data entry. You will respond to customer questions via email, troubleshoot basic technical issues, and follow detailed SOPs with precision.

Work is remote with a US-based company, requiring overlap with US time zones. You will contribute to a high-performing team culture while handling multiple projects efficiently.