Remote Tech Support Specialist – ERP & Payments

OpsArmy Careers; Philippines; On-site; PHP 1,236,000 - 2,198,000; Full time

Job summary

OpsArmy Careers is seeking a highly capable Tech CSR to handle a growing volume of technical support requests via email, chat, and Slack. You will diagnose issues, guide customers through solutions, and collaborate with Product, Engineering, and Ops to prevent recurring problems.

The role requires strong empathy, a solid technical background with ERP/payments knowledge, and excellent communication skills. Remote with EST–PST business hours.

Qualifications

• 1–5 years of experience in a support or customer success role, preferably SaaS/fintech.
• Excellent problem-solving, resourceful and detail-oriented.
• Strong technical aptitude with API, ERP, or payment issues.
• Accounting knowledge is a plus.
• Clear, customer-friendly written and verbal communication.
• Ability to manage high volume tickets with quality responses.
• Experience with ticketing systems (HubSpot, Zendesk, Pylon) and creating self-service content.
• SQL or data-querying experience is a plus.
• Thrives under pressure with real-time problem solving.
• Experience in fast-paced startup/tech environments is preferred.

Responsibilities

• Resolve complex support issues via email, Slack, and chat, delivering fast, clear, and accurate responses.
• Own ticket triage and prioritization, identify root causes and escalate when needed.
• Troubleshoot invoicing, payments, integrations (e.g., QuickBooks, NetSuite, Stripe), and data workflows.
• Identify patterns and recurring issues; provide actionable insights to Product and Engineering.
• Educate customers with best practices and proactive guidance.
• Collaborate with Customer Success, Engineering, Product, and Contract Operations to address high-priority issues.
• Contribute to internal documentation and process improvements to reduce recurring inquiries.
• Take ownership by identifying trends and driving improvements to prevent recurrence.

Skills

Customer empathy

Technical troubleshooting

ERP systems

API troubleshooting

Excellent communication

Ticketing systems

Data querying (SQL)

Startup/fast-paced environment

Problem-solving

Tools

HubSpot

Zendesk

Pylon

Job description

OpsArmy Careers is seeking a highly capable Tech CSR to handle a growing volume of technical support requests via email, chat, and Slack. You will diagnose issues, guide customers through solutions, and collaborate with Product, Engineering, and Ops to prevent recurring problems.

The role requires strong empathy, a solid technical background with ERP/payments knowledge, and excellent communication skills. Remote with EST–PST business hours.