Remote B2B Client Support Specialist – Workplace Solutions

Clipboard; Manila; On-site; PHP 847,145 - 1,104,972; Full time

Benefits offered by this job

100% Remote Work

Fast-Paced Startup Environment

Skills-Based Hiring Process

Opportunity for Significant Impact

Job summary

Clipboard seeks highly motivated B2B Client Support Specialists to provide exceptional support to workplace customers. This role is open to candidates at all experience levels who are customer-focused. You will engage with customers via voice and email to resolve various issues, utilizing tools like Zendesk.

Join a fast-paced startup environment that values independence and curiosity. Compensation ranges from $13.8K to $18K annually, with a remote work policy.

Qualifications

• Ability to handle business customers professionally.
• Clear, professional English (both spoken and written) is critical.
• No specific degree required.

Responsibilities

• Engage with Workplace customers over voice and email.
• Deliver fast and accurate support for shift, payment, and platform issues.
• Navigate tools like Zendesk to investigate and document cases.
• Apply judgment to troubleshoot issues and adapt workflows.
• Develop expertise in products and identify recurring issues.
• Work cross-functionally with various teams to resolve issues.
• Uphold company values in every interaction.

Skills

Customer-Centric Mindset

Strong Communication Skills

Proactive Problem-Solving

High Accountability

Tools

Zendesk

Job description

Clipboard seeks highly motivated B2B Client Support Specialists to provide exceptional support to workplace customers. This role is open to candidates at all experience levels who are customer-focused. You will engage with customers via voice and email to resolve various issues, utilizing tools like Zendesk.

Join a fast-paced startup environment that values independence and curiosity. Compensation ranges from $13.8K to $18K annually, with a remote work policy.