Remote Enrollment & Customer Support Specialist

Cloudstaff; Philippines; Remote; PHP 240,000 - 360,000; Full time

Job summary

Aspire is seeking a Customer Service & Enquiry Coordinator to support our centres through inquiries and enrollment. The role focuses on phone-based administrative tasks, requiring strong communication and a people-focused attitude.

Join a dynamic team shaping early education, with responsibilities including tour bookings, waitlist management, enrollment support, and regular client check-ins. A collaborative, detail-oriented professional will thrive in this fast-paced, remote environment.

Qualifications

• Excellent communication and phone etiquette.
• Customer service proficiency with high satisfaction.
• Strong administrative skills with meticulous attention to detail.
• Meticulous attention to detail in all tasks.
• Ability to efficiently operate a busy switchboard.
• Knowledge of childcare management systems is advantageous.
• Willingness to collaborate and be a team player.

Responsibilities

• Improved Customer Service: Providing exceptional in-bound and out-bound customer support, including handling inquiries, reservations, and overall customer care.
• Supporting New Families: Guiding and supporting new families with their initial inquiries, ensuring a smooth and welcoming experience.
• Efficient Tour Booking: Facilitating the booking of tours for our diverse range of services, making it convenient for prospective clients.
• Waitlist Management: Keeping a close eye on the status of family waitlists, ensuring effective management and communication.
• Enrollment Assistance: Aiding families throughout the enrollment process, simplifying their journey into our programs.
• Regular Customer Check-ins: Conducting routine check-in calls with our existing database of customers, fostering ongoing relationships and satisfaction.
• Vacancy Management: Collaborating with services to fill current room openings and maintain optimal occupancy levels.

Skills

Communication

Customer service

Administrative skills

Attention to detail

Telephone etiquette

Team player

Switchboard operations

Education

Diploma Level qualification

Tools

Childcare Management Systems

Job description

Aspire is seeking a Customer Service & Enquiry Coordinator to support our centres through inquiries and enrollment. The role focuses on phone-based administrative tasks, requiring strong communication and a people-focused attitude.

Join a dynamic team shaping early education, with responsibilities including tour bookings, waitlist management, enrollment support, and regular client check-ins. A collaborative, detail-oriented professional will thrive in this fast-paced, remote environment.