Enquiry & Customer Support Coordinator I WFH

Cloudstaff; Philippines; Remote; PHP 240.000 - 360.000; Vollzeit

Zusammenfassung

Aspire is seeking a Customer Service & Enquiry Coordinator to support our centres through inquiries and enrollment. The role focuses on phone-based administrative tasks, requiring strong communication and a people-focused attitude.

Join a dynamic team shaping early education, with responsibilities including tour bookings, waitlist management, enrollment support, and regular client check-ins. A collaborative, detail-oriented professional will thrive in this fast-paced, remote environment.

Qualifikationen

• Excellent communication and phone etiquette.
• Customer service proficiency with high satisfaction.
• Strong administrative skills with meticulous attention to detail.
• Meticulous attention to detail in all tasks.
• Ability to efficiently operate a busy switchboard.
• Knowledge of childcare management systems is advantageous.
• Willingness to collaborate and be a team player.

Aufgaben

• Improved Customer Service: Providing exceptional in-bound and out-bound customer support, including handling inquiries, reservations, and overall customer care.
• Supporting New Families: Guiding and supporting new families with their initial inquiries, ensuring a smooth and welcoming experience.
• Efficient Tour Booking: Facilitating the booking of tours for our diverse range of services, making it convenient for prospective clients.
• Waitlist Management: Keeping a close eye on the status of family waitlists, ensuring effective management and communication.
• Enrollment Assistance: Aiding families throughout the enrollment process, simplifying their journey into our programs.
• Regular Customer Check-ins: Conducting routine check-in calls with our existing database of customers, fostering ongoing relationships and satisfaction.
• Vacancy Management: Collaborating with services to fill current room openings and maintain optimal occupancy levels.

Kenntnisse

Communication

Customer service

Administrative skills

Attention to detail

Telephone etiquette

Team player

Switchboard operations

Ausbildung

Diploma Level qualification

Tools

Childcare Management Systems

Jobbeschreibung

Office Flex is a permanent Work From Home and includes Fiber Internet, Backup Internet, UPS, PC/Laptop.

The Opportunity

As a Customer Service & Enquiry Coordinator, you will play a pivotal role in supporting our centres through the enquiry and enrollment process. This position primarily involves phone-based administrative tasks, making strong communication skills and a 'people person' attitude indispensable.

Come be a part of our dynamic team and help shape the future of early education with Aspire.

Key Responsibilities

• Improved Customer Service: Providing exceptional in-bound and out-bound customer support, including handling inquiries, reservations, and overall customer care.

• Supporting New Families: Guiding and supporting new families with their initial inquiries, ensuring a smooth and welcoming experience.

• Efficient Tour Booking: Facilitating the booking of tours for our diverse range of services, making it convenient for prospective clients.

• Waitlist Management: Keeping a close eye on the status of family waitlists, ensuring effective management and communication.

• Enrollment Assistance: Aiding families throughout the enrollment process, simplifying their journey into our programs.

• Regular Customer Check-ins: Conducting routine check-in calls with our existing database of customers, fostering ongoing relationships and satisfaction.

• Vacancy Management: Collaborating with services to fill current room openings and maintain optimal occupancy levels.

About you

To be successful in this role, you will have:

• Exceptional communication and phone etiquette: Demonstrates outstanding communication skills and always maintains a professional phone manner.

• Customer Service Proficiency: Possesses a high level of expertise in delivering top-notch customer service, ensuring customer satisfaction.

• Exceptional administrative skills: Exhibits exceptional administrative skills, with acute attention to detail in all tasks.

• Meticulous attention to detail: Maintains a keen eye for detail, ensuring accuracy and precision in all aspects of the role.

• The ability to efficiently operate a busy switchboard: Proficiently manages a busy switchboard, handling calls effectively and efficiently.

• Knowledge of Childcare Management Systems: Familiarity with childcare management systems and industry knowledge is highly advantageous.

• A willingness to collaborate & be a team player: Demonstrates a willingness to collaborate and assist other team members, fostering a cooperative work environment.

• Diploma Level qualification
• Current Level 2 First Aid certificate
• Current Anaphylactic training certificate
• Current Asthma training certificate.
• Current Working with Children’s Check.
• The UN Convention of the Rights of the Child
• The Code of Ethics
• The Centre Code of Conduct, Philosophy, policies and proceduresNational Quality Framework NQF – inclusive of National Law, Regulations andNational Quality Standard NQS
• Australian Children’s Education and Care Quality Authority ACECQA
• Department of Education and Training DET
• Early Years Learning Framework EYLF
• Child Safe Standards Victoria
• Victorian Early Years Learning and Development Framework VEYLDF