Enrollment Support Specialist - Remote

On Spot Global Corporation; Pampanga; Remote; PHP 279,000 - 390,600; Full time

Job summary

A dynamic startup is seeking a highly motivated Customer Service Representative – Enrollment Support. In this full-time remote role, you will assist parents during the school registration process, ensuring accurate information and compassionate support. Strong communication and organizational skills are essential for guiding families and resolving issues, making a real difference in children's educational journeys.

Qualifications

• Strong communication skills and empathy are essential.
• Experience in customer service or education support is a plus.
• Ability to manage confidential information responsibly.

Responsibilities

• Serve as the first line of support for parents and guardians during school registration.
• Guide families through documentation requirements.
• Collaborate with internal teams to elevate unresolved cases.

Skills

Customer service & support (voice, email, chat)

Attention to detail

Communication skills

Empathy

Team Collaboration

Technical Proficiency

Adaptability

Service Excellence

English Proficiency

Tools

Google Workspace

CRM or case tracking systems

Zoom

Slack

Job description

A dynamic startup is seeking a highly motivated Customer Service Representative – Enrollment Support. In this full-time remote role, you will assist parents during the school registration process, ensuring accurate information and compassionate support. Strong communication and organizational skills are essential for guiding families and resolving issues, making a real difference in children's educational journeys.