Customer Service Representative

On Spot Global Corporation; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Job summary

A dynamic startup is seeking a highly motivated Customer Service Representative – Enrollment Support. In this full-time remote role, you will assist parents during the school registration process, ensuring accurate information and compassionate support. Strong communication and organizational skills are essential for guiding families and resolving issues, making a real difference in children's educational journeys.

Qualifications

• Strong communication skills and empathy are essential.
• Experience in customer service or education support is a plus.
• Ability to manage confidential information responsibly.

Responsibilities

• Serve as the first line of support for parents and guardians during school registration.
• Guide families through documentation requirements.
• Collaborate with internal teams to elevate unresolved cases.

Skills

Customer service & support (voice, email, chat)

Attention to detail

Communication skills

Empathy

Team Collaboration

Technical Proficiency

Adaptability

Service Excellence

English Proficiency

Tools

Google Workspace

CRM or case tracking systems

Zoom

Slack

Job description

Job Description

OnSpot is a dynamic startup specializing in top‑notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we cater to diverse outsourcing needs across various sectors. We are committed to delivering exceptional customer service and building strong client relationships. Our team of experienced professionals provides tailored solutions to meet each client’s unique requirements. We are seeking a highly motivated and results‑oriented Customer Service Representative to join our team and contribute to our growth.

As a Customer Service Representative, you will serve as the first point of contact for parents and guardians navigating the student enrollment and registration process. Your role is pivotal in ensuring that families receive accurate information, compassionate assistance, and timely resolution to their concerns. You will guide users through document submission, follow up via multiple channels, and escalated issues when needed.

This position requires strong communication skills, empathy, attention to detail, and a high level of accountability — all while upholding the organization’s mission of putting children first. You will work remotely and collaborate across teams to support a smooth and family‑centered enrollment experience.

• Serve as the first line of support for parents and guardians during school registration.
• Guide families through documentation requirements with clarity and empathy.
• Perform accurate data entry and manage confidential information responsibly.
• Follow up via phone, email, or chat to ensure application completion and resolve issues.
• Collaborate with internal teams to elevate unresolved or complex cases.
• Meet productivity, service level agreements (SLAs), and customer satisfaction goals.
• Work U.S. Pacific Standard Time hours with minimal supervision.

Core:

• Customer service & support (voice, email, chat)
• Google Workspace (Sheets, Gmail, Forms, Docs)

Technical:

• CRM or case tracking systems (experience preferred)
• US time zone familiarity (especially PST)
• Remote work and virtual communication tools (Zoom, Slack, etc.)

Bonus/Nice-to-Have:

• Background in education support or school registration
• Familiarity with productivity and quality tracking in Google Sheets
• Experience with U.S.-based clients and culturally aware communication

Cultural Fit:

At OnSpot, we prioritize a unique blend of creativity, innovation, and collaboration. We seek individuals who are:

• Passionate about our company’s mission and values.
• Entrepreneurial‑minded and willing to take risks.
• Collaborative and team oriented.
• Adaptable and able to handle the fast‑paced and often unpredictable nature of a startup environment.
• Maintain a positive attitude and persevere through setbacks.
• Demonstrate the ability to bounce back from challenges and maintain a strong work ethic.
• Embrace and adapt to rapid changes and evolving processes within a startup environment.
• Be able to adapt to changing client needs and requirements.

Note: Some responsibilities or qualifications may be adjusted based on the needs of the employer or specific project requirements.

Join us as a Customer Service Representative – Enrollment Support in this rewarding full‑time remote role! If you’re passionate about helping families, thrive in a service‑oriented environment, and want to make a real difference in a child’s educational journey — we’d love to connect with you!

Customer Service Data Entry Detail Oriented Organizational Skills Patience and Empathy Team Collaboration Technical Proficiency Adaptability Service Excellence English Proficiency