Remote Email & Chat Support Specialist

GDV BUSINESS SERVICES CO.

Makati

Remote

PHP 279,000 - 391,000

Full time

8 days ago

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Job summary

GDV BUSINESS SERVICES CO. is seeking a detail-oriented Email and Chat Support Representative to handle customer inquiries through non-voice channels, delivering timely, accurate, and courteous assistance in a virtual processing environment.

You will respond via email and live chat, document interactions, meet SLAs, and maintain data privacy while upholding high professional standards in a remote work setup.

Qualifications

Customer service experience is preferred.
Experience with email or chat support is advantageous.
Excellent written communication and comprehension skills.
Ability to work independently in a remote/virtual setup.

Responsibilities

Respond promptly to customer inquiries via email and chat platforms
Provide accurate information about products, services, policies, and procedures
Resolve customer issues efficiently while maintaining professionalism
Document interactions and update customer records in the system
Escalate complex or unresolved concerns to the appropriate team
Follow company guidelines, workflows, and service-level agreements (SLAs)
Maintain confidentiality of customer data and adhere to data protection policies
Meet performance metrics such as response time, resolution rate, and customer satisfaction

Skills

Customer service

Email and chat support

Written communication

Problem-solving

Multitasking

Time management

CRM tools

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Live chat platforms

Job description

You will respond via email and live chat, document interactions, meet SLAs, and maintain data privacy while upholding high professional standards in a remote work setup.

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