Healthcare Email & Chat Support Specialist

Call Center International; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Call Center International is seeking a detail-oriented Email and Chat Support Representative to handle customer inquiries via non-voice channels. You will provide timely, accurate, and professional assistance in a virtual processing environment, ensuring a positive experience for customers.

Responsibilities include responding to inquiries, providing product information, resolving issues efficiently, and documenting interactions while adhering to SLAs and data privacy guidelines.

Qualifications

• Excellent written communication and comprehension skills.
• Strong problem-solving and multitasking abilities.
• Basic computer proficiency and familiarity with CRM tools.

Responsibilities

• Respond promptly to customer inquiries via email and chat platforms.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining professionalism.
• Document interactions and update customer records in the system.
• Escalate complex or unresolved concerns to the appropriate team.
• Follow company guidelines, workflows, and SLAs.
• Maintain confidentiality of customer data and adhere to data protection policies.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction.

Skills

Written communication

Problem solving

Multitasking

CRM tools

Education

High school diploma

Tools

CRM tools

Job description

Call Center International is seeking a detail-oriented Email and Chat Support Representative to handle customer inquiries via non-voice channels. You will provide timely, accurate, and professional assistance in a virtual processing environment, ensuring a positive experience for customers.

Responsibilities include responding to inquiries, providing product information, resolving issues efficiently, and documenting interactions while adhering to SLAs and data privacy guidelines.