Remote Customer Service Specialist (Voice & Chat)

GDV BUSINESS SERVICES CO.; Quezon City; Remote; PHP 223,000 - 391,000; Full time

Job summary

GDV BUSINESS SERVICES CO. is seeking a detail-oriented Customer Service Representative to handle inquiries via voice, email, and live chat in a virtual environment.

You will ensure timely and accurate assistance while maintaining a high level of customer satisfaction. Qualifications include 6 months BPO/sales experience or 3 months CFE/1 year in tech support, with strong written communication, problem-solving, and multitasking abilities.

Qualifications

• 6 months BPO or sales experience
• College graduate or college level with 3 months CFE or 1 year in technical support
• Excellent written communication and comprehension
• Strong problem-solving and multitasking abilities
• Basic computer proficiency and familiarity with CRM tools
• Ability to work independently in a remote/virtual setup
• Good time management and organizational skills

Responsibilities

• Respond promptly to customer inquiries via calls
• Provide accurate information about products, services, policies and procedures
• Resolve issues efficiently with professionalism
• Document interactions and update customer records
• Escalate complex concerns to the appropriate team
• Follow company guidelines, workflows and SLAs
• Maintain confidentiality of customer data and adhere to data protection policies
• Meet performance metrics such as response time, resolution rate, and CSAT

Skills

Written communication

Problem solving

Multitasking

CRM tools

Remote work

Time management

Education

College level / graduate with 3 months CFE or 1 year in Tech support

Tools

CRM tools

Job description

GDV BUSINESS SERVICES CO. is seeking a detail-oriented Customer Service Representative to handle inquiries via voice, email, and live chat in a virtual environment.

You will ensure timely and accurate assistance while maintaining a high level of customer satisfaction. Qualifications include 6 months BPO/sales experience or 3 months CFE/1 year in tech support, with strong written communication, problem-solving, and multitasking abilities.