Customer Service Specialist

GDV BUSINESS SERVICES CO.; Pateros; In loco; PHP 279.000 - 391.000; Tempo pieno

Descrizione del lavoro

GDV BUSINESS SERVICES CO. is hiring a customer service representative to support clients across phone, email, chat, and in-person interactions. You will address inquiries, provide accurate product information, and process orders and account updates.

We value clear communication, patience with difficult customers, and the ability to multitask while maintaining detailed records in our CRM system. Join our team to help maintain high satisfaction and service standards.

Competenze

• High school diploma or equivalent; college degree preferred.
• Experience in customer service or related field is an advantage.
• Strong verbal and written communication skills.
• Ability to handle difficult customers with patience and professionalism.
• Good problem-solving and multitasking abilities.
• Basic computer skills and familiarity with CRM systems.

Mansioni

• Respond to customer inquiries via phone, email, chat, or in person
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Process orders, returns, exchanges, and account updates
• Maintain detailed and accurate customer records
• Escalate complex issues to appropriate departments when necessary
• Follow company procedures, quality standards, and service guidelines
• Meet or exceed customer satisfaction and performance targets

Conoscenze

Verbal communication

Written communication

Patience

Problem-solving

Multitasking

Formazione

High school diploma or equivalent

Strumenti

CRM systems

Descrizione del lavoro

GDV BUSINESS SERVICES CO. is hiring a customer service representative to support clients across phone, email, chat, and in-person interactions. You will address inquiries, provide accurate product information, and process orders and account updates.

We value clear communication, patience with difficult customers, and the ability to multitask while maintaining detailed records in our CRM system. Join our team to help maintain high satisfaction and service standards.