Customer Experience Specialist — Growth & Training

GDV BUSINESS SERVICES CO.; Pasig; In loco; PHP 201.000 - 312.000; Tempo pieno

Vantaggi offerti da questo lavoro

HMO and other company benefits

Paid training

Competitive salary package

Career growth opportunities

Other account-specific incentives and

Descrizione del lavoro

GDV BUSINESS SERVICES CO. is seeking a Customer Service Representative to assist customers via phone, chat, email, or other channels, handling inquiries, concerns, and requests across assigned accounts.

The role emphasizes delivering accurate product information, resolving issues professionally, and maintaining clear written communication, with training provided and opportunities for career growth. Work arrangements are on-site with shifting schedules, including weekends and holidays if

Competenze

• Open to applicants with or without BPO experience, depending on account requirements.
• Good communication skills in English
• Ability to navigate multiple systems while providing accurate information

Mansioni

• Handle inbound and outbound customer calls
• Assist customers with inquiries, complaints, and account-related concerns
• Provide accurate information about products and services
• Resolve customer issues professionally and efficiently
• Document customer interactions and update account records
• Respond to customer inquiries through chat, email, or messaging platforms
• Process customer requests and update account information
• Maintain clear, professional, and timely written communication

Conoscenze

English communication

Customer service

Multitasking

Formazione

High school or college graduate

Strumenti

Basic computer skills

Descrizione del lavoro

GDV BUSINESS SERVICES CO. is seeking a Customer Service Representative to assist customers via phone, chat, email, or other channels, handling inquiries, concerns, and requests across assigned accounts.

The role emphasizes delivering accurate product information, resolving issues professionally, and maintaining clear written communication, with training provided and opportunities for career growth. Work arrangements are on-site with shifting schedules, including weekends and holidays if