WAVE 1 CSR (Virtual Process/No Final Interview)Healthcare Account

Call Center International; Quezon City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Call Center International is seeking a detail-oriented Email and Chat Support Representative to handle customer inquiries via non-voice channels. You will provide timely, accurate, and professional assistance in a virtual processing environment, ensuring a positive experience for customers.

Responsibilities include responding to inquiries, providing product information, resolving issues efficiently, and documenting interactions while adhering to SLAs and data privacy guidelines.

Qualifications

• Excellent written communication and comprehension skills.
• Strong problem-solving and multitasking abilities.
• Basic computer proficiency and familiarity with CRM tools.

Responsibilities

• Respond promptly to customer inquiries via email and chat platforms.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining professionalism.
• Document interactions and update customer records in the system.
• Escalate complex or unresolved concerns to the appropriate team.
• Follow company guidelines, workflows, and SLAs.
• Maintain confidentiality of customer data and adhere to data protection policies.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction.

Skills

Written communication

Problem solving

Multitasking

CRM tools

Education

High school diploma

Tools

CRM tools

Job description

We are looking for a detail-oriented and customer-focused Email and Chat Support Representative to handle customer inquiries through non-voice channels. In this role, you will provide timely, accurate, and professional assistance via email and live chat, ensuring a positive customer experience while working in a virtual processing environment.

Key Responsibilities

• Respond promptly to customer inquiries via email and chat platforms
• Provide accurate information about products, services, policies, and procedures
• Resolve customer issues efficiently while maintaining a high level of professionalism
• Document interactions and update customer records in the system
• Escalate complex or unresolved concerns to the appropriate team
• Follow company guidelines, workflows, and service-level agreements (SLAs)
• Maintain confidentiality of customer data and adhere to data protection policies
• Meet performance metrics such as response time, resolution rate, and customer satisfaction

Qualifications

• High school diploma or equivalent (college degree preferred)
• Previous experience in customer service, email, or chat support is an advantage
• Excellent written communication and comprehension skills
• Strong problem-solving and multitasking abilities
• Basic computer proficiency and familiarity with CRM tools
• Ability to work independently in a remote or virtual setup
• Good time management and organizational skills

Work Setup

On-site