Customer Experience Specialist

GDV BUSINESS SERVICES CO.; General Trias; On-site; PHP 180,000 - 240,000; Full time

Job summary

GDV BUSINESS SERVICES CO. is seeking a customer service professional to respond to inquiries by phone, email, chat, or in person and to resolve issues with professionalism. You will provide accurate product and policy information, process orders and updates, and maintain detailed records of interactions.

The role emphasizes patience, strong communication, and the ability to escalate complex cases to the right department while meeting service standards and achieving customer satisfaction targets.

Qualifications

• High school diploma or equivalent; Bachelor’s degree is a plus.
• Experience in customer service or related field preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve customer complaints and issues in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Process orders, returns, refunds, and account updates.
• Maintain detailed and accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Follow company procedures and service standards.
• Meet or exceed customer satisfaction and performance targets.

Skills

Communication skills

Interpersonal skills

Problem solving

Multitasking

Education

High school diploma

Bachelor's degree a plus

Tools

CRM systems

Job description

GDV BUSINESS SERVICES CO. is seeking a customer service professional to respond to inquiries by phone, email, chat, or in person and to resolve issues with professionalism. You will provide accurate product and policy information, process orders and updates, and maintain detailed records of interactions.

The role emphasizes patience, strong communication, and the ability to escalate complex cases to the right department while meeting service standards and achieving customer satisfaction targets.