Remote Email & Chat Support Specialist

ALL RESOURCE CORPORATION; Davao City; Remote; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Career development opportunities

Training and onboarding

Work-life balance emphasis

Incentives based on performance

Diverse team environment

Job summary

All Resource Corporation is seeking a dedicated Email and Chat Support - Non Voice professional to join our customer support team. This full-time role is based remotely in the Philippines, with operations in Davao region, and focuses on delivering high-quality email and chat support to retail and consumer products customers.

You will document interactions, resolve issues, and meet daily targets for response time and customer satisfaction while maintaining a professional, empathetic tone in every

Qualifications

• Experience in customer support, preferably in retail/consumer products.
• Strong written communication skills for professional emails and chat responses.
• Excellent attention to detail and accuracy when processing customer information.
• Proficiency with customer support software and tools, including email platforms and chat systems.
• Problem-solving mindset and ability to resolve issues or escalate appropriately.
• Ability to multitask and handle multiple inquiries simultaneously while meeting deadlines.
• Strong organisational skills and reliability in delivering high-quality service.
• Fluent in English, both written and verbal.
• Reliable internet connection and a suitable environment for remote work.
• Patience, empathy, and a customer-centric attitude.
• High school diploma or equivalent; further customer service qualifications are a plus.

Responsibilities

• Respond to customer enquiries via email and chat within service levels.
• Provide accurate, helpful, and professional support on products, orders, and inquiries.
• Document customer interactions in the support system with clear notes.
• Resolve issues or escalate complex matters to relevant teams.
• Maintain a professional and courteous tone in written communications.
• Process refunds, exchanges, and returns per company policies.
• Identify patterns in feedback and suggest service improvements.
• Meet daily and monthly targets for response time, resolution rate, and CSAT.
• Collaborate with teammates to ensure consistent service quality.

Skills

Customer support experience

Written communication

Attention to detail

Support software

Problem solving

Multitasking

Organisational skills

English proficiency

Remote-work readiness

Empathy

Education

High school diploma or equivalent

Tools

Email platforms

Chat systems

Job description

All Resource Corporation is seeking a dedicated Email and Chat Support - Non Voice professional to join our customer support team. This full-time role is based remotely in the Philippines, with operations in Davao region, and focuses on delivering high-quality email and chat support to retail and consumer products customers.

You will document interactions, resolve issues, and meet daily targets for response time and customer satisfaction while maintaining a professional, empathetic tone in every