Remote Chat & Email Support Specialist

Caldwell Communications Consultancy Philippines; Mandaluyong; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A leading customer service firm in Metro Manila is seeking a Chat & Email Support Representative to assist customers exclusively through live chat and email channels. The successful candidate will respond to inquiries, provide accurate information, and resolve customer concerns effectively, adhering to quality and compliance standards. Strong written communication skills in English and the ability to multitask are essential. This role may offer office-based or remote options depending on company policy.

Qualifications

• Strong written communication skills in English.
• Good grammar and spelling.
• Ability to multitask and manage multiple chats.

Responsibilities

• Respond to inquiries via live chat and email.
• Provide accurate product and service information.
• Resolve customer issues according to guidelines.
• Document interactions and update records.
• Escalate complex concerns when necessary.

Skills

Written English communication skills

Problem-solving

Attention to detail

Multitasking

Tools

CRM systems

Zendesk

Freshdesk

Salesforce

Job description

A leading customer service firm in Metro Manila is seeking a Chat & Email Support Representative to assist customers exclusively through live chat and email channels. The successful candidate will respond to inquiries, provide accurate information, and resolve customer concerns effectively, adhering to quality and compliance standards. Strong written communication skills in English and the ability to multitask are essential. This role may offer office-based or remote options depending on company policy.