Chat and Email Open for No Experience

ALL RESOURCE CORPORATION; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible scheduling

Company discounts

Career progression

Training opportunities

Job summary

ALL RESOURCE CORPORATION is seeking enthusiastic and customer-focused individuals to join our retail team as Chat and Email Support Specialists. This is a full-time position based in Bonifacio Global City, Taguig City, Metro Manila.

We welcome applicants with no prior experience who are eager to learn and grow in customer service and retail support. You will assist customers via chat and email, provide product information, resolve issues with empathy, and contribute to a positive shopping

Qualifications

• No prior experience required – we are looking for enthusiastic individuals willing to learn
• Strong written communication skills with the ability to compose clear and professional messages
• Excellent customer service orientation and a genuine desire to help others
• Ability to multitask and manage multiple chat and email conversations simultaneously
• Attention to detail and accuracy in processing customer requests
• Patience and composure when dealing with challenging customer situations
• Basic computer literacy and proficiency with email and chat platforms
• Reliability and commitment to meeting deadlines and attendance standards
• A positive attitude and willingness to work as part of a team

Responsibilities

• Responding to customer inquiries via chat and email in a timely and professional manner
• Providing product information and assistance to customers throughout their shopping experience
• Addressing customer concerns and complaints with empathy and finding appropriate resolutions
• Processing orders, returns and refunds according to company policies
• Maintaining accurate records of customer interactions and transactions
• Following up with customers to ensure satisfaction and build positive relationships
• Collaborating with other team members and departments to resolve complex customer issues
• Contributing to team goals and targets whilst maintaining service quality standards

Skills

Strong written communication

Customer service mindset

Multitasking

Attention to detail

Patience under pressure

Reliability

Team collaboration

Basic computer literacy

Email platforms

Chat platforms

Tools

Email platforms

Chat platforms

Job description

About the role

ALL RESOURCE CORPORATION is seeking enthusiastic and customer-focused individuals to join our retail team as Chat and Email Support Specialists. This is a full-time position based in Bonifacio Global City, Taguig City, Metro Manila. We are looking for candidates with no prior experience who are eager to learn and develop their skills in customer service and retail support. In this role, you will be the vital link between our customers and the company, providing exceptional service through digital channels including chat and email correspondence.

What you'll be doing

• Responding to customer inquiries via chat and email in a timely and professional manner

• Providing product information and assistance to customers throughout their shopping experience

• Addressing customer concerns and complaints with empathy and finding appropriate resolutions

• Processing orders, returns and refunds according to company policies

• Maintaining accurate records of customer interactions and transactions

• Following up with customers to ensure satisfaction and build positive relationships

• Collaborating with other team members and departments to resolve complex customer issues

• Contributing to team goals and targets whilst maintaining service quality standards

What we’re looking for

• No prior experience required – we are looking for enthusiastic individuals willing to learn

• Strong written communication skills with the ability to compose clear and professional messages

• Excellent customer service orientation and a genuine desire to help others

• Ability to multitask and manage multiple chat and email conversations simultaneously

• Attention to detail and accuracy in processing customer requests

• Patience and composure when dealing with challenging customer situations

• Basic computer literacy and proficiency with email and chat platforms

• Reliability and commitment to meeting deadlines and attendance standards

• A positive attitude and willingness to work as part of a team

What we offer

ALL RESOURCE CORPORATION values our employees and provides a supportive working environment that fosters professional growth and development. We offer competitive remuneration, opportunities for skills training and career progression, and a collaborative workplace culture. We believe in investing in our team members and providing the support needed to succeed in your role. Benefits include flexible scheduling options where possible, access to company discount schemes, and a dynamic workplace with genuine opportunities to advance into senior customer service or retail management positions.

About us

ALL RESOURCE CORPORATION is a dynamic organisation within the retail and consumer products sector, committed to delivering exceptional customer experiences and high-quality service. We pride ourselves on our customer-centric approach and our ability to adapt to the evolving retail landscape. Our team is dedicated to supporting customers across multiple channels and maintaining the highest standards of professionalism and care. We believe in creating an inclusive and welcoming workplace where every team member can thrive and contribute meaningfully to our success.