Non-Voice CSR: Email & Chat Support Specialist

ALL RESOURCE CORPORATION; Davao City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and benefits

On-the-job training

Career development opportunities

Supportive team environment

Health and wellness initiatives

Regular performance feedback

Flexible scheduling

Job summary

ALL RESOURCE CORPORATION in Davao is seeking a CSR - Non Voice to join our customer service team in a full-time role. You will handle written inquiries via email and chat, deliver clear information, and ensure timely, professional support to clients.

We welcome candidates with or without prior experience. The role offers on-the-job training, competitive pay, and opportunities for career development in a collaborative work environment.

Qualifications

• Strong written communication and clear, professional tone.
• Basic computer literacy and experience with email/chat platforms.
• Excellent attention to detail and organisational skills.
• Ability to multitask and handle multiple inquiries.
• Patient and empathetic approach to customers.
• Willingness to learn and adapt to new systems and processes.

Responsibilities

• Respond to customer inquiries via email, chat, and other written channels.
• Provide accurate information and effective solutions to customer problems.
• Document all customer interactions accurately in the company system.
• Maintain high customer satisfaction with courteous service.
• Follow company policies and quality standards.
• Collaborate with team members and supervisors to resolve issues.
• Process customer requests, complaints, and feedback appropriately.
• Meet productivity and quality targets set by the organisation.

Skills

Strong written communication

Basic computer literacy

Attention to detail

Organisational skills

Multitasking

Empathy

Willingness to learn

Education

High school diploma or equivalent

Job description

ALL RESOURCE CORPORATION in Davao is seeking a CSR - Non Voice to join our customer service team in a full-time role. You will handle written inquiries via email and chat, deliver clear information, and ensure timely, professional support to clients.

We welcome candidates with or without prior experience. The role offers on-the-job training, competitive pay, and opportunities for career development in a collaborative work environment.