Non-Voice Customer Support Specialist (Email/Chat)

ALL RESOURCE CORPORATION; Pasig; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Work-life balance

Job summary

ALL RESOURCE CORPORATION in Pasig City, Metro Manila, seeks a Customer Service Representative (Non-Voice) to handle written inquiries via email and chat, delivering timely and professional support. You will maintain records, provide product information, and escalate complex issues as needed.

The role emphasizes accuracy, empathy, and collaboration with internal teams to meet performance targets while contributing to a trusted customer experience in a management and change consulting context.

Qualifications

• Experience in customer service or support roles.
• Excellent written English communication.
• Strong problem-solving and customer-centric approach.
• Proficient with CS software and ticketing systems.
• Detail-oriented with accurate documentation.
• Ability to handle multiple inquiries simultaneously.
• Patient, empathetic, and positive in challenging interactions.
• Self-motivated and able to work independently.
• Organized with strong time management.

Responsibilities

• Respond to inquiries via email, chat, and other written channels promptly.
• Address concerns with empathy and escalate as needed.
• Maintain accurate records of interactions in designated systems.
• Provide product and service information to help decisions.
• Follow company policies to ensure quality service.
• Identify complex issues and escalate to senior staff.
• Collaborate with internal teams to resolve issues.
• Meet targets for response, resolution, and CSAT.
• Continuously update knowledge of products and policies.

Skills

Customer service

Written comms

Problem solving

Ticketing systems

Attention to detail

Multi-tasking

Empathy

Independent work

Time management

Job description

ALL RESOURCE CORPORATION in Pasig City, Metro Manila, seeks a Customer Service Representative (Non-Voice) to handle written inquiries via email and chat, delivering timely and professional support. You will maintain records, provide product information, and escalate complex issues as needed.

The role emphasizes accuracy, empathy, and collaboration with internal teams to meet performance targets while contributing to a trusted customer experience in a management and change consulting context.