Non-Voice CSR: Email & Chat Support Specialist

ALL RESOURCE CORPORATION; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

All Resource Corporation is seeking a Customer Service Representative - Non Voice Support to join our on-site team in Cagayan de Oro, Misamis Oriental. This full-time role focuses on email, chat, and ticketing support, delivering high-quality customer care through non-voice channels.

You will handle inquiries, document interactions, and work toward performance targets while maintaining professionalism and knowledge of our products and policies.

Qualifications

• High school diploma or equivalent required.
• Strong written communication skills and customer-service orientation.
• Proficient in keyboarding and common digital tools.
• Experience with email, chat, and ticketing systems is a plus.

Responsibilities

• Respond promptly to customer inquiries via email, live chat, and support tickets.
• Provide accurate information and first-contact resolution when possible.
• Document all interactions and resolutions in the designated systems.
• Follow company protocols to ensure consistent service quality.
• Manage multiple inquiries while maintaining professionalism and accuracy.
• Escalate complex issues to senior staff when needed and follow up.

Skills

Excellent written communication

Customer service orientation

Typing and digital tools

Time management

Attention to detail

Professional demeanor

Non-voice channel handling

Independent work

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Email/Chat platforms

Ticketing systems

Job description

All Resource Corporation is seeking a Customer Service Representative - Non Voice Support to join our on-site team in Cagayan de Oro, Misamis Oriental. This full-time role focuses on email, chat, and ticketing support, delivering high-quality customer care through non-voice channels.

You will handle inquiries, document interactions, and work toward performance targets while maintaining professionalism and knowledge of our products and policies.