Email and Chat support - Non Voice

ALL RESOURCE CORPORATION; Davao City; Remote; PHP 240,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Career development opportunities

Training and onboarding

Work-life balance emphasis

Incentives based on performance

Diverse team environment

Job summary

All Resource Corporation is seeking a dedicated Email and Chat Support - Non Voice professional to join our customer support team. This full-time role is based remotely in the Philippines, with operations in Davao region, and focuses on delivering high-quality email and chat support to retail and consumer products customers.

You will document interactions, resolve issues, and meet daily targets for response time and customer satisfaction while maintaining a professional, empathetic tone in every

Qualifications

• Experience in customer support, preferably in retail/consumer products.
• Strong written communication skills for professional emails and chat responses.
• Excellent attention to detail and accuracy when processing customer information.
• Proficiency with customer support software and tools, including email platforms and chat systems.
• Problem-solving mindset and ability to resolve issues or escalate appropriately.
• Ability to multitask and handle multiple inquiries simultaneously while meeting deadlines.
• Strong organisational skills and reliability in delivering high-quality service.
• Fluent in English, both written and verbal.
• Reliable internet connection and a suitable environment for remote work.
• Patience, empathy, and a customer-centric attitude.
• High school diploma or equivalent; further customer service qualifications are a plus.

Responsibilities

• Respond to customer enquiries via email and chat within service levels.
• Provide accurate, helpful, and professional support on products, orders, and inquiries.
• Document customer interactions in the support system with clear notes.
• Resolve issues or escalate complex matters to relevant teams.
• Maintain a professional and courteous tone in written communications.
• Process refunds, exchanges, and returns per company policies.
• Identify patterns in feedback and suggest service improvements.
• Meet daily and monthly targets for response time, resolution rate, and CSAT.
• Collaborate with teammates to ensure consistent service quality.

Skills

Customer support experience

Written communication

Attention to detail

Support software

Problem solving

Multitasking

Organisational skills

English proficiency

Remote-work readiness

Empathy

Education

High school diploma or equivalent

Tools

Email platforms

Chat systems

Job description

About the role

All Resource Corporation is seeking a dedicated Email and Chat Support - Non Voice professional to join our customer support team. This is a full-time position based in Davao del Sur, Davao, where you will provide exceptional support to our retail and consumer products customers through email and chat channels. In this role, you will be the voice of our company in written communications, ensuring every customer interaction reflects our commitment to excellence and customer satisfaction. This position is integral to maintaining our reputation for outstanding service in the competitive retail and consumer products sector.

Key responsibilities

• Respond to customer enquiries via email and chat within agreed service level agreements

• Provide accurate, helpful, and professional support to customers regarding products, orders, and general inquiries

• Document all customer interactions in the support system with clear and detailed notes

• Resolve customer issues efficiently or escalated complex matters to appropriate teams

• Maintain a professional and courteous tone in all written communications

• Process customer requests such as refunds, exchanges, and returns in accordance with company policies

• Identify patterns in customer feedback and report suggestions for service improvements

• Meet daily and monthly performance targets for response time, resolution rate, and customer satisfaction

• Collaborate with team members to ensure consistent and high-quality customer service delivery

What we're looking for

• Proven experience in customer support, preferably in the retail or consumer products industry

• Strong written communication skills with the ability to compose clear, professional emails and chat responses

• Excellent attention to detail and ability to accurately process customer information

• Proficiency in using customer support software and tools, including email platforms and chat systems

• Problem-solving mindset with the ability to think creatively when resolving customer concerns

• Ability to multitask and manage multiple customer inquiries simultaneously

• Strong organisational skills and the ability to meet deadlines consistently

• Proficiency in English, both written and verbal

• Reliable internet connection and a suitable home or office environment for remote work

• Patience, empathy, and a genuine desire to help customers

• High school diploma or equivalent; additional qualifications in customer service are preferred

What we offer

All Resource Corporation is committed to creating a supportive and rewarding work environment for our team members. We offer competitive compensation packages, opportunities for professional development and career advancement within the retail and consumer products sector, and a collaborative team culture where your contributions are valued and recognised. We provide ongoing training to help you excel in your role and understand our products and services thoroughly. Work-life balance is important to us, and we encourage a healthy separation between work and personal time. Additionally, we offer performance-based incentives and the opportunity to work with a diverse team of professionals dedicated to delivering exceptional customer service.

About us

All Resource Corporation is a forward-thinking company operating in the retail and consumer products industry. We are dedicated to providing high-quality products and services to our customers whilst maintaining a culture of excellence, integrity, and customer-centricity. Our mission is to be a trusted partner for our customers and employees alike, creating value through innovation and exceptional service. We believe in investing in our team members and fostering an environment where everyone can grow and succeed. With a strong presence in the Davao region, we continue to expand our operations and are committed to becoming a leader in customer satisfaction and service quality.