Entry-Level Chat & Email Support Specialist

ALL RESOURCE CORPORATION; Taguig; Híbrido; PHP 300.000 - 420.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible scheduling

Company discounts

Career progression

Training opportunities

Descripción de la vacante

ALL RESOURCE CORPORATION is seeking enthusiastic and customer-focused individuals to join our retail team as Chat and Email Support Specialists. This is a full-time position based in Bonifacio Global City, Taguig City, Metro Manila.

We welcome applicants with no prior experience who are eager to learn and grow in customer service and retail support. You will assist customers via chat and email, provide product information, resolve issues with empathy, and contribute to a positive shopping

Formación

• No prior experience required – we are looking for enthusiastic individuals willing to learn
• Strong written communication skills with the ability to compose clear and professional messages
• Excellent customer service orientation and a genuine desire to help others
• Ability to multitask and manage multiple chat and email conversations simultaneously
• Attention to detail and accuracy in processing customer requests
• Patience and composure when dealing with challenging customer situations
• Basic computer literacy and proficiency with email and chat platforms
• Reliability and commitment to meeting deadlines and attendance standards
• A positive attitude and willingness to work as part of a team

Responsabilidades

• Responding to customer inquiries via chat and email in a timely and professional manner
• Providing product information and assistance to customers throughout their shopping experience
• Addressing customer concerns and complaints with empathy and finding appropriate resolutions
• Processing orders, returns and refunds according to company policies
• Maintaining accurate records of customer interactions and transactions
• Following up with customers to ensure satisfaction and build positive relationships
• Collaborating with other team members and departments to resolve complex customer issues
• Contributing to team goals and targets whilst maintaining service quality standards

Conocimientos

Strong written communication

Customer service mindset

Multitasking

Attention to detail

Patience under pressure

Reliability

Team collaboration

Basic computer literacy

Email platforms

Chat platforms

Herramientas

Email platforms

Chat platforms

Descripción del empleo

ALL RESOURCE CORPORATION is seeking enthusiastic and customer-focused individuals to join our retail team as Chat and Email Support Specialists. This is a full-time position based in Bonifacio Global City, Taguig City, Metro Manila.

We welcome applicants with no prior experience who are eager to learn and grow in customer service and retail support. You will assist customers via chat and email, provide product information, resolve issues with empathy, and contribute to a positive shopping