Remote DME Intake Lead & Documentation Expert

BruntWork; Metro Manila; Remote; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is hiring a DME Intake & Documentation Team Lead to supervise the daily workflow, audit orders for CMS compliance, and coordinate with provider offices. The role requires strong leadership, attention to detail, and experience with Parachute Health and HubSpot.

The position emphasizes HIPAA-compliant data handling, efficient case management, and proactive problem-solving to avoid delays in order fulfillment. This is a remote role with immediate hiring and healthcare operations focus.

Qualifications

• 2+ years in DME or healthcare operations
• Proficiency with Parachute Health and HubSpot
• Experience reviewing DME orders, prescriptions, SWOs
• Experience mentoring or supervising team members
• Strong knowledge of CMS/MAC requirements
• Excellent organizational skills and attention to detail
• Strong verbal and written communication
• Ability to manage multiple cases with accuracy
• Proactive problem-solver who can escalate when needed
• Proficiency in Microsoft Office and quick learner of new systems

Responsibilities

• Oversee day-to-day workflow operations for the DME intake and documentation team.
• Audit DME orders for clinical accuracy, medical necessity, and CMS/MAC compliance.
• Coordinate with healthcare provider offices via phone, email, and fax for compliant documentation.
• Monitor pending DME orders and follow up on documentation and approvals to minimize delays.
• Handle inbound/outbound calls and secure document transmissions with patients and offices.
• Maintain HIPAA-compliant data entry and documentation across systems.
• Document and escalate order exceptions or documentation gaps to the right teams.
• Provide administrative support and data entry while adapting to evolving workflows.
• Collaborate with the DME operations team to identify bottlenecks and drive improvements.
• Provide day-to-day oversight and guidance to Associates, ensuring workflow progress.

Skills

Parachute Health

HubSpot

DME knowledge

CMS regulatory compliance

Leadership

Audit orders

Job description

BruntWork is hiring a DME Intake & Documentation Team Lead to supervise the daily workflow, audit orders for CMS compliance, and coordinate with provider offices. The role requires strong leadership, attention to detail, and experience with Parachute Health and HubSpot.

The position emphasizes HIPAA-compliant data handling, efficient case management, and proactive problem-solving to avoid delays in order fulfillment. This is a remote role with immediate hiring and healthcare operations focus.