DME Intake And Documentation Specialist Parachute Health And HubSpot

BruntWork; Manila; Remote; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a highly organized DME Intake & Documentation Specialist to support end-to-end coordination of Durable Medical Equipment orders. You will manage referrals, audit SWOs and CMS/MAC compliance, communicate with patients and clinics, and maintain audit-ready records while using Parachute Health and HubSpot.

This remote, contractor-facing role requires strong data entry, HIPAA diligence, and the ability to navigate multiple cases in a fast-paced startup environment, with standard

Qualifications

• High school diploma or equivalent (associate degree preferred).
• 1–2 years of experience in administrative support, patient services, healthcare operations, or DME/referral coordination.
• Must have strong Parachute Health and HubSpot experience.
• Experience managing orders, documentation, follow-up, and patient/provider workflows within a healthcare or DME environment is strongly preferred.

Responsibilities

• Manage the full DME order lifecycle from referral to final fulfillment with precise data entry and case tracking.
• Audit prescriptions, orders, and SWOs for accuracy, medical necessity, and CMS/MAC compliance before release to operations.
• Coordinate with healthcare providers via phone, email, and fax to secure signed, complete, and compliant SWOs and documentation.
• Monitor and track pending orders through the documentation and approval lifecycle to minimize turnaround times.
• Maintain meticulous documentation of all client files and communications in line with HIPAA and privacy policies.
• Collaborate with the DME operations team to identify bottlenecks and improve processes.

Skills

Parachute Health

HubSpot

Data entry

HIPAA

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Job Description:

Overview

Our client is looking for a highly organized, proactive DME Intake & Documentation Specialist with hands‑on expertise in Parachute Health and HubSpot to support end-to-end coordination and documentation of Durable Medical Equipment (DME) orders in a fast‑paced, remote healthcare startup. In this role, you will communicate directly with patients, primary care providers, and clinics to secure compliant prescriptions, track orders through their lifecycle, and maintain audit‑ready records. This position is ideal for a detail‑oriented professional with healthcare operations experience who thrives on managing case follow‑ups and navigating strict regulatory compliance.

Schedule:

• Monday to Friday, 9:00 am to 6:00 pm EST (includes 1hr unpaid break)

Responsibilities

• Manage the full DME order lifecycle from initial referral through to final fulfillment, ensuring precise data entry and case tracking.
• Audit all incoming prescriptions, orders, and Standard Written Orders (SWOs) for clinical accuracy, medical necessity, and strict CMS/MAC regulatory compliance before releasing to operations.
• Coordinate directly with healthcare provider offices via phone, email, and fax to secure signed, complete, and compliant SWOs and supporting clinical documentation.
• Monitor and track pending DME orders through the entire documentation and approval lifecycle to minimize turnaround times and resolve bottlenecks.
• Handle high‑volume inbound and outbound phone calls, emails, and secure document transmissions with patients and provider offices in a timely, professional manner.
• Maintain meticulous, up‑to‑date, and clear documentation of all client files and communications across internal systems, ensuring full adherence to HIPAA and company privacy policies.
• Document and elevate order exceptions, delays, or complex documentation gaps to the appropriate internal teams to ensure swift resolution.
• Provide general administrative support, document preparation, and data entry, quickly adapting to evolving workflows within a dynamic startup environment.
• Collaborate with the DME operations team to identify procedural bottlenecks and contribute to process improvements that scale efficiency.

Requirements

• High school diploma or equivalent (associate degree preferred).
• 1–2 years of experience in administrative support, patient services, healthcare operations, or DME/referral coordination.
• Must have strong Parachute Health and HubSpot experience
• Experience managing orders, documentation, follow‑up, and patient/provider workflows within a healthcare or DME environment is strongly preferred.
• Proactive, organized, and comfortable taking ownership of their assigned workload rather than simply completing individual tasks.
• Strong verbal and written communication skills, especially when working with patients and medical offices.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple cases and follow‑ups simultaneously in a fast‑paced, remote startup environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability and willingness to learn new systems and tools quickly.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

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