WFH DME Intake & Documentation Specialist

BruntWork; Metro Manila; Remote; PHP 129,718,000 - 216,196,000; Part time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a highly organized DME Intake & Documentation Specialist to coordinate end-to-end DME orders in a fast-paced remote healthcare startup. You will handle data entry, audits, and documentation with HIPAA compliance, collaborating with clinics and providers to secure signed SWOs and obtain complete clinical records.

The role emphasizes proactive ownership, strong communication with patients and offices, and the ability to manage multiple cases in a dynamic remote

Qualifications

• 1–2 years of administrative support, patient services, healthcare operations, or DME/referral coordination.
• Experience managing orders, documentation, follow-up, and patient/provider workflows in healthcare or DME.
• Strong Parachute Health and HubSpot experience.
• Proactive, organized, and willing to own workload in a fast-paced remote startup.

Responsibilities

• Manage the full DME order lifecycle from referral to fulfillment.
• Audit prescriptions, orders, and SWOs for CMS/MAC compliance before release to operations.
• Coordinate with provider offices to secure signed, complete, and compliant SWOs and documents.
• Monitor pending DME orders to minimize turnaround times and resolve bottlenecks.
• Handle high-volume calls, emails, and secure document transmissions with patients and offices.
• Maintain HIPAA-compliant, audit-ready client files and communications across systems.
• Document and escalate order exceptions or gaps to speed resolution.
• Provide general admin support and data entry in evolving workflows.
• Collaborate with DME ops to identify bottlenecks and drive process improvements.

Skills

Attention to detail

Communication skills

Time management

Organizational skills

Education

High school diploma or equivalent

Associate degree preferred

Tools

Parachute Health

HubSpot

Job description

Our client is looking for a highly organized, proactive DME Intake & Documentation Specialist with hands-on expertise in Parachute Health and HubSpot to support end-to-end coordination and documentation of Durable Medical Equipment (DME) orders in a fast-paced, remote healthcare startup. In this role, you will communicate directly with patients, primary care providers, and clinics to secure compliant prescriptions, track orders through their lifecycle, and maintain audit-ready records. This position is ideal for a detail-oriented professional with healthcare operations experience who thrives on managing case follow-ups and navigating strict regulatory compliance.

Schedule:

• Monday to Friday, 9:00 am to 6:00 pm EST (includes 1hr unpaid break)

Responsibilities

• Manage the full DME order lifecycle from initial referral through to final fulfillment, ensuring precise data entry and case tracking.
• Audit all incoming prescriptions, orders, and Standard Written Orders (SWOs) for clinical accuracy, medical necessity, and strict CMS/MAC regulatory compliance before releasing to operations.
• Coordinate directly with healthcare provider offices via phone, email, and fax to secure signed, complete, and compliant SWOs and supporting clinical documentation.
• Monitor and track pending DME orders through the entire documentation and approval lifecycle to minimize turnaround times and resolve bottlenecks.
• Handle high-volume inbound and outbound phone calls, emails, and secure document transmissions with patients and provider offices in a timely, professional manner.
• Maintain meticulous, up-to-date, and clear documentation of all client files and communications across internal systems, ensuring full adherence to HIPAA and company privacy policies.
• Document and escalat order exceptions, delays, or complex documentation gaps to the appropriate internal teams to ensure swift resolution.
• Provide general administrative support, document preparation, and data entry, quickly adapting to evolving workflows within a dynamic startup environment.
• Collaborate with the DME operations team to identify procedural bottlenecks and contribute to process improvements that scale efficiency.

Requirements

• High school diploma or equivalent (associate degree preferred).
• 1–2 years of experience in administrative support, patient services, healthcare operations, or DME/referral coordination.
• Must have strong Parachute Health and HubSpot experience
• Experience managing orders, documentation, follow-up, and patient/provider workflows within a healthcare or DME environment is strongly preferred.
• Proactive, organized, and comfortable taking ownership of their assigned workload rather than simply completing individual tasks.
• Strong verbal and written communication skills, especially when working with patients and medical offices.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple cases and follow-ups simultaneously in a fast-paced, remote startup environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability and willingness to learn new systems and tools quickly.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations