Remote Dispatch & Customer Support Specialist

MultiplyMii; Philippines; On-site; PHP 619,617 - 1,032,695; Full time

Job summary

MultiplyMii in the Philippines is seeking a Customer Service and Dispatcher to be the main liaison between customers and field technicians. This role blends call handling with admin duties, including scheduling, CRM updates, and basic billing tasks.

The ideal candidate has 5–7+ years in customer service or dispatch, strong English, and the ability to work independently in a remote setting. Prior home services or pest control experience is a plus.

Qualifications

• 5--7+ years in customer service, dispatch, or office admin roles.
• Familiarity with CRMs and phone systems.
• Strong organizational skills with high attention to schedule adherence.
• Excellent, confident English on phone calls, empathetic yet firm.
• Independent worker able to manage solo responsibilities.
• Reliable and willing to grow with the company long term.

Responsibilities

• Inbound Call Management: Handle ~20 calls per day from customers regarding appointments, billing, service concerns, and technician whereabouts.
• Scheduling & Dispatch: Manage technician schedules in our CRM (PestRoutes), ensuring efficient job pool distribution.
• CRM Administration: Enter and update customer records, manage billing entries, and execute key support workflows in PestRoutes.
• Billing Support: Follow up on unpaid invoices and manage recurring billing issues.
• Technician Liaison: Act as the communication link between field techs and customers, translating needs clearly and effectively.
• Customer Retention: Proactively handle cancellation attempts, resolve concerns, and uphold service quality standards.
• Other Admin Tasks: Occasional inventory ordering, service area coordination, and ops support.

Skills

Customer service

Dispatch experience

CRM familiarity

Phone systems

Detail orientation

Independent worker

English communication

Job description

MultiplyMii in the Philippines is seeking a Customer Service and Dispatcher to be the main liaison between customers and field technicians. This role blends call handling with admin duties, including scheduling, CRM updates, and basic billing tasks.

The ideal candidate has 5–7+ years in customer service or dispatch, strong English, and the ability to work independently in a remote setting. Prior home services or pest control experience is a plus.