Remote Dispatcher & Customer Service Rep — Night Shift

MicroSourcing; Manila; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Company-sponsored events

Job summary

MicroSourcing is hiring a Customer Service Representative / Dispatcher in Metro Manila, Philippines, for a full-time, work-from-home night-shift position. You will handle service requests, use the Axxon platform, schedule emergencies, and generate detailed reports for customers.

The role emphasizes strong communication, organizational skills, and experience with ERP systems and Slack. HVAC familiarity and Mechanical Engineering background are preferred assets for this position.

Qualifications

• Previous experience in customer service or administrative roles.
• Strong verbal and written communication skills.
• Detail-oriented with excellent organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in using ERP systems (BuildOps experience a plus) and Slack for team communication.
• Ability to manage multiple tasks simultaneously and remain calm under pressure.
• College degree in Mechanical Engineering (preferred).
• HVAC experience (preferred).

Responsibilities

• Answer incoming service requests promptly, professionally, and courteously; document concerns and service needs accurately.
• Utilize and understand the Axxon control website for customers on the Controls platform.
• Schedule emergency service work with customers or property superintendents.
• Enter all service requests into the system correctly to facilitate efficient job completion.
• Verify technicians have completed service calls, and document any necessary recommendations or follow-ups.
• Compile and send detailed job reports to customers after service completion.
• Follow up with customers after work to ensure satisfaction.
• Procure equipment quotes from plumbing and heating supply houses.
• Prepare equipment repair estimates for customers.
• Review service notes of heating technicians and add clarity when needed.
• Manage end-to-end boiler compliance process, ensuring regulatory requirements are met.
• Handle compliance documentation, coordinate inspections and testing, maintain records, and communicate with customers and regulatory bodies.
• Draft and submit quotes for compliance-related work, ensuring accuracy and transparency: compliance packets, ABI, triennials, violations, LL87, backflow testing, OP-29 oil tank testing

Skills

Communication

Detail-oriented

Organizational skills

Multitasking

Education

Bachelor's degree in Mechanical Engineering

Tools

ERP systems (BuildOps)

Slack

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Work setup: Work from home | Night shift

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Key Responsibilities Customer Service

• Answer incoming service requests from customers promptly, professionally, and courteously. o Document customer concerns, service needs, and other relevant information accurately.
• Utilize and understand the Axxon control website for customers who are on the Controls platform.
• Schedule emergency service work with customers/property superintendents.
• Ensure that all service requests are entered into the system correctly to facilitate efficient job completion.
• Verify that technicians have completed service calls, and that any necessary recommendations or follow-up actions are documented.
• Compile and send detailed job reports to customers upon service completion.
• Follow up with customers after work is performed to ensure customer satisfaction.
• Procure equipment quotes from plumbing and heating supply houses
• Prepare equipment repair estimates for customers.
• Review service notes of heating technicians and add clarity when necessary.
• Compliance or Manage the end-to-end process of boiler compliance, ensuring all regulatory requirements are met efficiently and effectively.
• Handle compliance documentation, coordinating inspections and testing, maintaining accurate records and ensuring timely communication with customers and regulatory bodies.
• Draft and submit quotes for compliance related work, ensuring accuracy and transparency for all areas including the following:
• Compliance packets
• ABI
• Triennials o Violations
• LL87
• Backflow Testing
• OP-29 o Oil Tank Testing
  
  

Non Negotiables

• Previous experience in customer service, or administrative role is preferred.
• Strong communication skills, both verbal and written.
• Detail-oriented with excellent organizational skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in using ERP systems (experience with BuildOps is a plus) and Slack for team communication.
• Ability to manage multiple tasks at once and remain calm under pressure.
• College Degree in Mechanical Engineering a plus
• HVAC experience a plus.
  
  

–

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply